Peter Pane — Restaurant in Hamburg

(Last visited 1/20/2023.) Working in Hamburg for a couple of weeks and while wandering around the town I found a place called Peter Pane that looked pretty well put-together so I checked it out! Little did I know it was a chain of restaurants consisting of more than 55 locations around Europe. Lol. Do I even need to leave a review for a place that is that successful? Might as well! Here goes.

Atmosphere/Appearance: From the outside you can kinda see the grandness of what there is to behold inside, but once through the doors I was BLOWN AWAY. The ceilings were high, the decor was FABULOUS! Like, I was transported to like, a jungle or something! Big, tall trees, benches, a big bar directly in the middle of the restaurant and such good energy in here!

Service: I can't remember who took care of us either time we went, but I can't remember having a problem with service at all.

Food: So this place focuses mainly on its diverse burger varieties! They offer smash burgers, chicken burgers, vegetarian burgers, bunless burgers, fries and various salads. On my first visit I tried the Don Dattel which was a 150g burger patty, bacon, date cream, greens, red jalapenos and a smoked white sauce. It was pretty good! Nothing crazy to shout from the Heavens about, but I enjoyed it. I also tried the truffle fries and I LOVED those. I can tell it was a truffle oil that was used because of how pungent the odor was, but I didn't mind. Lol. I honestly don't remember what burger I had on the 2nd visit, so it must not have been memorable. The sweet potato fries were okay as well.

Value: It's a burger joint, so your wallet should feel very safe here.

In conclusion, this place was cool. If you'd like something safe, check out a Peter Pane near you, but... I always am about supporting a local business just...

Summary:

I really liked the fig and walnut with goats cheese beef burger but my boyfriend found his bbq burger merely satisfactory.The atmosphere is good and the decor is lovely and unique however the customer service could definitely be better.

Full Story:

The 3 star rating is because we were treated poorly. The customer service was definitely lacking. When we walked in, there were no staff to greet us and we were unsure whether to merely find a seat or to wait to be seated. When we found someone to ask she was incredibly flippant and although we spoke to her in English, she brought us German menus. She only returned to us after a long while incredibly impatiently and when we asked for English menus she basically slapped them down in front of us and was very flippant when taking our order. When our burgers came they were dry and it was clear that they'd been cooked and left under the hot lamp for a long while rather than fresh. We had to find a different member of staff in order to send them back as our server had no intention of checking up with us on our food. The tap water we had ordered for our table came sparkling and when we told our server we wanted still water she took it away. The surprising bit is she never brought another one back so we went through our entire meal without a drink as everytime she passed us, she refused to make eye contact. When we asked for the bill, it took a while to come and she was still going to charge us for the full drinks she took away and never replaced. We had to tell her we didn't intend to pay for a drink...

PRETENCISOUS MC DONALD'S. Worst customer service ever. The guy who hosted us (tall and brunet) and all the handsome guys working at the bar think they are at model catwalk, not even a catwalk, at a model shooting, for they barely move. All standing there talking and checking there mobiles waiting for the work to show up (4 people at a bar at non-peak-hour on a sunday). We asked for a cappuccino and not only the size of the cup we got was ridiculous but the foam was not even properly made, that was a poor cafe latte. Later on, the guy I mentioned in first place, send a another waitress to a table who wanted to order making funny gestures and laughing implying that those customers were picky. We saw the whole situation because they were just 3 m away from our table. Before leaving I asked our waitress if that guy was in charge of the restaurant, she laughed and asked me why I thought that. I told her because we noticed a horrible behaviour from him that showed him highly relaxed and at a certain level of superiority. She answered he was just another waiter and that he must have been dealing with a hangover. Pathetic. Nice burger and fries, super expensive, though. For a burger with fries and coke: almost 20 eur. I did not even get a glass with ice for the coke, the placemats are slippery on the table, super unhygienic and feel disgusting to touch. The place is very nice and nicely decorated but the seats are really uncomfortable....