Peter Pane — Restaurant in Hamburg

This place doesn’t only have a bad service but also kids unfriendly. I have visited many Peter Pane branches either in Hamburg or outside. Honestly I always like the quality of food and the service but my experience at this place is different.

At the beginning, I was approaching the restaurant’s door and pushing the stroller of my kid when one of the waitresses was already at the door and she didn’t even care to hold the door for me for just 2 seconds. She saw me and then carelessly walked away and didn’t even say hello.

A few seconds later, another waitress showed up and asked where I would like to sit without any smile, she was totally unfriendly. I was already disappointed by the behaviour of the hosts but I decided to ignore the signs. The food was good as I would expect from Peter Pane. However, when I wanted to pay and go, the waitress came in and looked at the table and said what a mess, you have to look at your kid and not let her mess with the table, she complained that she had to clean the table and the floor. She was totally rude and unfriendly that I felt uncomfortable. I understand I have to watch my 1.5 year kid, but to lecture me like this in a restaurant that is not cheap is also not acceptable to me. The waitress was also unsatisfied with 10% percent tip, I saw her face when I rounded my bill from 57 euros to 62, she gave me unfriendly look that she wanted even more. I would never go...

I 39 weeks pregnant, recently visited Peter Pane with my mom, and unfortunately, our experience was disappointing. I ordered a burger with lemonade, but the burger was served cold, and the lemonade was just okay. For my mom, I ordered nachos, but they were too hard for her to eat, so I kindly requested if we could exchange them for a small portion of pommes. Surprisingly, the restaurant couldn’t accommodate this, which was unexpected as many places are usually flexible with such requests, especially when there’s an issue with the food.

From that point on, the service took a turn. The waitress seemed to ignore us, and another staff member mentioned they couldn’t make the exchange but offered two small yogurt ice creams for takeaway as compensation. However, when it was time to pay, no one mentioned the ice cream again.

The whole experience left me feeling as though we were being rushed to leave, and I couldn’t help but wonder if it had anything to do with us being foreigners or if this is just the way they treat customers. It was quite disappointing and not the level of service I expected.

It’s sad because it used to be my favourite restaurant in the neighbourhood. Don’t know management changed or staff changed but it doesn’t feel the...

This is a pleasant burger venue to visit with low prices and pretty straightforward food. I wish there were half stars as 3 feels too high but 2 is a little bit too low.

There is a great and diverse selection of burgers with typical sides and they are of good quality.

We had the chicken burger with cheese and bacon and a beef burger with mushrooms and they were both good without being anything special.

Unfortunately we ordered nachos as a side and it turns out that their 'nachos' are simply some off-brand doritos which have been heated up in the oven. They also do not come with any adornments and you have to even order the cheese separately.

The drinks or 'thirst quenchers' are lacking and very cheaply made and even the hot chocolate is a glass of hot milk which you add chocolate drops to yourself. Seems novel but overall feels cheap.

This only becomes acceptable due to the cheap Peters Lunch menu deal, I would not recommend eating here at full price.

This is definitely a place for a quick filling meal rather than a...