I went here around 6 pm on May 24th when a few people were dining in, expecting some pho and soup, but the overall experience was disappointing. First, the beef on the pho is too thick and dry, like it's overcooked. Second, the crispy duck in the summer roll is not crispy at all, and the meat is hard to bite off because of the duck skin. It tastes like a boiled or steamed duck and the meat is also dry. The third and most disgusting thing is I found a dead insect in the pho soup after I finished the rice noodles and even drank some of the soup. I didn't see it before maybe it's because the insect body is covered under the beef and noodles. I complained to the owner and only got a reply "It's just a small insect and you already ate all the pho so you have to pay". Of course, I know I have to pay for what I eat, but this situation is different. If I found the insect before eating, I wouldn't touch the food at all and I wouldn't eat in this restaurant at all. How come "the insect is small" made me the bad person here? It sounded like I wasn't supposed to complain about this and get the price deduction. I was mentally hurt when I saw the insect body not only because it might carry bacteria or anything worse, but I didn't know if I had already swallowed some insects when I ate the pho or other dishes, we never know. To be honest I didn't want to pay for the pho but all I got for the complaint was paying half the price for the pho (3 euro less) and the rude attitude from the owner. I don't know how they got 4.7/5 with this kind of service. I leave a +1 star just for the boy who's serving me with patience and timely help.