MONA — Restaurant in Munich

TLDR: the some of the dishes were ok at best. Do not order the grouper, it was rubbery and had a weird smell. Our server was very nice and attentive, the manager was rude and apathetic. Altogether it was not a pleasant way to spend an evening and we regret coming here.

Longer version: after our long drive from Zurich we stopped in for a late dinner on 8/21/24. I ordered the taglioli, my mother ordered the cannelloni, and my sister the zackenbarsch (the grouper). My mom and I didn't love our dishes, but it was late and we were hungry so they were ok. My sister tried the grouper and really didn't like it, I offered to switch with her because I mostly will eat anything, especially fish. I tried to put my fork in it, and I couldnt even do that because the texture was so rubbery. We decided to send it back because nobody at the table could stomach the texture and smell. I tried to get my sister to order something else but it made her lose her appetite.

When the bill came the grouper was still on the receipt even though my sister had only taken one bite before sending it back. I asked the manager to remove the grouper since the texture and smell had put us off from it and no one could eat it. He refused and told me that the fish was cooked perfectly (?) and we would have to pay for it. Maybe this is a thing in Germany? But I worked as a server and manager for various restaurants in NYC for 10 years and I would have never in my wildest dreams talked to someone the way this manager talked to me.

Honestly, it has ruined our first night in Germany. Luckily Mona is attached to the Hilton Munich City and the front desk was very nice and said they would remove it from our room charge. Thank you Hilton!

Other notes of interest: the decor and lighting were ok, very generic for a hotel restaurant. The music sounded like elevator covers of pop hits from 2006-2009.

Please save yourself and go anywhere...

Worst place I've been to in my entire life. Extremely rude waiter/host.

Wanted to have dinner here, as we were staying in Hilton.

When we arrived no one bothered to seat us. The host/waiter that was supposed to do that, was busy putting some clothes on hangers at the entrance and totally ignored us. We eventually went inside the restaurant hoping someone will assist us and although the place was empty (only 1 table occupied) we had to stop another waiter (which passed in front of us 2x times, also ignoring us) to ask to be seated.

Once seated the same host/waiter that was previously busy at the entrance brought us english menus that didn't make any sense. They dish names and types were missing so we couldn't tell what are we ordering. The menu was just a bunch of ingredients and and associated price. I've never seen that in my life. You couldn't tell what's the main dish, what's the appetizer etc.

When he came back to take the order, he ironically asked us if we have any questions. When we replied yes, he seemed irritated and mockingly said, "question 1, go". My wife told him she's allergic to dairy and asked what can she eat, to which he seemed confused and suggested the steak. She rarely eats steak so she asked what other options does she have, to which he replied "lady, you don't understand. This restaurant is fine dining, we have small dishes and big prices" and immediately just left and did not even wait for our response or "question 2".

At this point we just got up and left the restaurant, but not before confronting the waiter about his behavior. His only reaction to our feedback was to angrily take the menus from the table and leave. No apologies were given.

I've been to countless different restaurants across the world and never ever have I experienced such rude behavior...

Beware if you have dietary requirements.

I expect more from a high end restaurant.

I visited with my family of 7 on a Thursday evening.

We were admitted to the restaurant despite our casual attire and were given the table that we requested (a lovely oval table at the front of the restaurant).

One of us suffers from coeliac disease.

Allergens are not listed on the menu.

Our waiter had poor understanding of dietary allergens in the menu.

They were, however, able to produce some gluten free bread for our coeliac sufferer upon request.

The childrens colouring pencils were blunt.

They were "unable" to make a lemon presse with  sparkling or soda water for our 6 year old who doesnt drink Sprite which I found very surprising that an upmarket establishment such as this could not squeeze a whole lemon on request. When her mother's limoncello spritz drink arrived with pieces of lemon in it the child was most perturbed.

Our waiter offered us different opened (wines by the glass) to try to see which we liked best.

It was sometimes difficult to get waiter's attention. They didnt often look up to see if one needed something.

The food was good. All dishes were well seasoned and beautifully presented. We had pork belly with potato puree and vegetables; poussin was tender and succulent; grouper was tender and tasty with a complementary white sauce and some artistically displayed vegetables and cod roe.

They dont give free tap water with the coffee.

The restaurant itself does not have free wifi. We tried going to the Hilton reception but the codes given to us didnt work.

We were presented with the wrong bill but this...