Airbräu — Restaurant in Oberding (VGem)

Our visit to Airbräu in Munich started with what can only be described as a disappointing display of arrogance and unprofessionalism from certain staff, behavior that has no place in the hospitality industry.

When we arrived, no one greeted or assisted us. We sat at a table marked as reserved, though the booking wasn’t for another hour. The shift manager and a waitress both saw us but deliberately ignored us. When I politely explained we would finish well before the reservation, I received no acknowledgment or solution.

Fortunately, a young trainee stepped in and, despite clear resistance from her colleagues, tried to help. She led us to another section where a newer waitress welcomed us warmly, took our order promptly, and treated us with the courtesy and professionalism every guest deserves. These two, the trainee and the waitress in the back, truly saved our experience and deserve recognition for their kindness and effort in what seemed like a difficult team environment.

The food itself was good, traditional German fare — nothing groundbreaking, but enjoyable. Unfortunately, it was impossible to overlook the dismissive attitude of the first waitress and the shift manager. We also observed the manager speaking to other guests in a condescending tone, which was very uncomfortable to watch.

To make matters worse, when we were leaving, I thanked another waiter. Instead of responding politely, he mocked me and shouted across the terrace in front of other guests. This left us shocked and deeply disappointed, as such behavior has no place in customer service.

To management: these individuals are damaging your reputation and your business. Their behavior is incompatible with hospitality and should be addressed through proper training. On the other hand, your trainee and the back-section waitress are excellent examples of how guests should be treated — with respect, warmth, and professionalism.

If you visit Airbräu, I recommend sitting in the back section, where staff genuinely care about their work and...

Deeply Disappointed by the Unprofessional Experience at Airbräu – Munich Airport

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As a frequent global traveller and someone who values meaningful hospitality and cultural dignity, I must express my profound disappointment with the service experience I encountered at Airbräu Restaurant, Munich Airport.

What I experienced today was not just poor — it was a complete breakdown of basic human courtesy. The staff displayed a shockingly unfriendly attitude, marked by coldness, inattentiveness, and, frankly, a disregard for the most fundamental tenets of customer service. The atmosphere was not just unwelcoming — it bordered on hostile.

This was not a moment of misunderstanding. It felt systemic.

For an establishment located within one of Europe’s busiest and most prominent international airports, this level of conduct is not only unacceptable — it’s embarrassing for the airport and the city it represents. A restaurant at such a global crossroads should embody the values of openness, professionalism, and warm hospitality that travellers seek, especially in moments of transit and fatigue.

Instead, what I encountered was disrespect and disorganisation — a tone that “sucked the soul” out of what could have been a moment of rest or refreshment. If this were my business, I would seriously consider restructuring the team, or providing urgent training in cross-cultural awareness and emotional intelligence.

It’s not just about food. It’s about dignity. About how you make people feel. And today, that feeling was deeply unpleasant.

I hope this message is received not just as a complaint, but as a wake-up call. The world is watching — and travellers remember the way they’re treated. A single encounter can define the reputation of a space. Munich deserves better...

Nice place as you can sit outside and lovely food too. It's all ruined though by the rudeness of staff. What we have experienced by ALL waiters we observed left us speechless. First one, as we were looking for a table we were told not to sit at a table which was just empty because it still had the plates on it with the words 'you can find another, there are always people leaving'. Then we found a table and sat down. Our waiter came by and reluctantly cleaned it, made no eye contact. When he took the order, again no eye contact and he clearly wasn't in the mood for working. While we were waiting for our food we observed how another waiter flipped at some customers because they didnt see him and he rushed by. With the words: man ey, passt ma auf ey! Is that how you speak to customers? Another waiter then shouted at a customer who was there on his own and sat down at a table for four: I've told you to look for a smaller table! This customer did the right thing and left as this is unacceptable behaviour. Our waiter continued being rude by h is tone of voice while talking to us and avoiding eye contact. Honestly, I havent experienced this bad of behaviour anywhere. Stress is no excuse, you have to treat your customers with respect and dont...