Mövenpick Café Flughafen Berlin Brandenburg — Restaurant in Schönefeld

I don’t give reviews often. The food was okay, hence the 4/5 rating for that.

Now the bad stuff:

Having priority pass and being allowed 23 euros is perfectly fine - I don’t have issues with that. But it is an issue that I must spend my full balance in one purchase. So if I want two drinks I must buy them both and then let one get warm? This makes no sense and is unfair. Your systems should be able to track my balance and then allow me to make multiple transactions.

Your staff are incredibly rude. Maybe they are half decent when talking to native Germans, but they are incredibly rude to anyone else.

They should be nice to people with priority pass so that they can try and make some genuine sales after our 23 euro allotment is over.

I spent my allowance and then went to another restaurant and paid them money for drinks.

I was not willing to spend money at your store because your staff are rude and bordering on evil.

It is my genuine opinion that priority pass should remove all association with you as quickly as possible.

Any generic response to this review, as you have done with all other negative reviews is a clear indicator of how accurate my statement is.

No I will not be coming to your cafe ever again. I would rather spend 100 euros somewhere else then get 23 euros of free goods at your cafe.

As I said your staff are incredibly rude. The rudest staff I have ever met in my life. Actually evil human beings and they do not deserve to be working in the service industry.

As someone who has managed hotels and worked as a server, your staff are inadequate.

Whether this is down to you paying them inadequately or them just being terrible humans is not my problem.

Your establishment does not deserve to be associated with...

This little café used to be the only place in BER that supported Priority Pass — not because it was great, but because it was literally the only option. Amex and Chase kept it alive longer than they should’ve, purely out of necessity. There was no lounge, no other accommodation, so they let this one stay eligible even after they cut dining credits elsewhere. But now that a proper lounge has opened? Boom. Cut off. And honestly… good.

Let’s be real: this place was shamelessly opportunistic. Over the past couple years, every time I flew through Berlin, the prices crept up. What used to be a €5–6 chicken salad ballooned to over €12. That’s double the price, for the same sad little portion — just because they knew people had a fixed Priority Pass credit to burn. And they milked it. Hard.

They were basically running a U.S.-style price-gouging model right here in Germany. It was exploitative. A lot of us tolerated it only because there were no other options. But now that Priority Pass no longer funnels them hundreds of thousands of captive customers? They’re going to feel it. And frankly, they deserve to.

This was never about great food or service. It was about monopolizing a captive audience and squeezing every cent out of a set benefit. Welcome to your reality check. Maybe next time, don’t treat loyal travelers like walking...

Last week, I had the distinct pleasure of visiting your esteemed establishment. However, my initial excitement quickly turned into utter disbelief upon encountering one of your employees. I will not elaborate on the gender as you never know.

It appears that this employee has some significant anger management issues. When I mentioned I wanted to place a large order, they became so furious that the fumes from their ears and nose nearly disrupted my hairstyle—thankfully, Schauma saved the day.

Despite the aggressive demeanor (in a chubby way - like a boozy panda in fact), they failed to accurately process my order, even after I repeated it five times. Their selective hearing seemed to block out anything remotely related to customer service.

I strongly recommend Mövenpick to send this employee to a correction center to see if there’s any hope for their change in behaviour. While I don’t expect for them to become a fluffy bunny in any way, there’s a trace of hope that they can become more like a vibing panda.

In fact, I might even suggest that they consider spending some time at a gas station, perhaps taking a place on the shelf alongside the car air fresheners, those ubiquitous little green trees. This aromatherapy might help to soothe their rage and bring them back...