Weinstube Kachelofen — Restaurant in Stuttgart

Disappointing in all perspectives but most of all bad service! We went at 7 o' clock and they told us there was one table available only till 8 due to another reservation. We said ok and we sat there. After five minutes we asked if we could order and the lady that was in charge was almost offended and said it's not her job to take orders and that we should ask another waitress. After spending five to ten minutes reminding others that we'd like to order we managed to finally do it. When they brought is the forks and knives the waitress wasn't careful at all and she would make the fork touch her blouse, her arms, the table and any possible surface without caring. We were looking at a dirty knife they gave us and the waitress asked if we'd like another one. We said never mind and she said "cool because we have no others to give you anyway" which sounded mean and sarcastic. After much wait they brought us our food which we had to eat in panic under 15 minutes due to the other reservation. The beef goulash soup was really nice, I'd suggest trying it. The sausage with sauerkraut had great quantity of sauerkraut and a quite small sausage. It was also spicy and it's not mentioned in the menu. The salad with chicken had nicely grilled chicken but little lettuce. These were served with a basket of much bread. Except from the soup, the other foods were ok, but nothing great in terms of taste and also quite expensive. At some point the waitresses realised that we are greek as they also were and they tried to seem more friendly towards us in an insincere kind of way. The people for the next reservation came around ten minutes earlier and were waiting next to us, so we gave our plates to the waitress and asked to pay. Then, these people were seated elsewhere. We were told we could sit for another half hour at the table if we wanted. Unfortunately this was after we ate quickly under ten minutes and the waitresses had already taken all our plates. Finally we asked multiple times to pay, cards aren't allowed, only cash which is a disgrace. We paid the exact amount without any tip and the waitress was very mean. She said sarcastically "I see you have the exact amount, great" and was clearly mad. She also didn't return back our greeting or respond to us saying thank you. Overall, a very overrated restaurant with very bad service. I'm surprised by its rating which seems suspicious to me. As a side note, the place looked dirty, the bathroom smelled bad and the waitresses habdled food without caring for...

It is not so much about the food that was below standards it is about what happened when we ask for the bill..!! The waitress announced that the restaurant does not accept credit cards.. we protested because this against the law in the EU..! and in any case they should have mention it before we seat to eat there..!! The answer was that the previous waiter who already finish his shift should have told us, so no one was taking the responsibility on behalf of the management.. the lady that supposedly was in charge she said that “ it wasn’t me who seat you” otherwise I would have told you about the card..!! Just excuses they had a card machine but did not want to use it so they don’t pay commission to the bank.. I should have call the police but I was with friends and I didn’t want to spoil totally the evening..!! We payed cash and we were short of 20cents the waitress insisted because I didn’t have any coins left to give me change out of 50euro bill in order to get the 20cents.. luckily one of the friends had a coin and we gave it her..! The funny thing is the waitress complained we did not tip her..! That was it..! Wasn’t it enough they did not accept cards.. wasn’t it enough that the food was dried and burned she wanted a tip..!! Unbelievable these people.. I wonder what the authorities are doing…about them not accepting cards this is against the law.. I believe if we were Germans they wouldn’t ask for cash only because they could report them.. but we were visitors and thought they could get...

The food was tasty, but nothing special – in other restaurants, dishes are served much more creatively and with more attention to detail. The menu was also disappointing – traditional dishes are written only in German, and only the later items are translated into English. The service was the biggest letdown: when I asked the waitress for a recommendation, she asked me if I couldn’t read? Halfway through, she even left the dining room, and I had to find another waiter myself to complete my order. It was unbelievable, chaotic, and unpleasant. Nobody offered dessert, and payment is basically only possible in cash – cards are accepted only for very high bills. Definitely not a place for tourists. The interior is nice, but overall the experience felt outdated and far from...