Breuninger Stuttgart — Local services in Stuttgart

An true horror story with the Änderungsatelier and its Abteilungsleiter Frau Mohren. Gave them two suit jackets for routine alterations: Shorten Sleeves and Remove collar roll. I do this for all my off-the-rack jackets, as my shoulders are very straight, and I have twenty years of this routine tailoring behind me. The measuring and pinning goes well, all like I ask, perfect. I return to pick them up. The horror begins. Day 1) BOTH jackets have the same sleeve length as before, BOTH jackets have now a camel hump on the back. I lose my mind... HOW? How can one cut so off the measure and add one problem for one removed? They make all kind of excuses for the sleeves, refuse to acknowledge that the camel hump is a lack of skill. (never in twenty years did I have a collar roll transform into a hump). After much arguing, they offer to redo the sleeves and cut away the hump, that for extra charge. So we measure once again the sleeves, second try. Day 2) I cant believe it... BOTH jackets have extra long sleeves covering the shirt, one jacket has one sleeve longer than the other! One hump removed, the other is still there, albeit shallower. Not only they went completely off measures, but they couldn't even do it symmetrically! I now have two clown jackets, paid 110€ each in "improvements". I totally lose it and become extremely vulgar. I cannot stand such deep incompetence. The Abteilungsleiter comes along, one Frau Mohren, and it goes as expected. They cover each other, no apology, refuse to acknowledge the abominable, horrid job done, refuse even to acknowledge the clear asymmetry of one jacket, get confrontational and rude. In the very heated argument I hear the following: I am crazy, they cut everything to measure, even though the sleeves are as long as before and cover the entirety of my cuffs. I must be deformed, and it is not that they cut two sleeves at two different lenghts. They challenge me to legally prove damages and refuse to even acknowledge the possibility of a refund. They blame the botched back hump on "unique pattern", and not their lack of skill. Absolutely normal pattern, like a dozen of my jackets, never had this issue. They tell me to never again come to Breuninger and keep doing my alterations elsewhere. This is the best part.

We then measure my sleeves a THIRD TIME, once again, exactly the same as before and I gave up on the back, as they obviously lack the skills.

So, I paid 220€ to have a basic alteration botched and performed THRICE, one jacked left deformed, being insulted and told to never again come to Breuninger Atelier. Breuninger, Leiter Frau Mohren, Russian speaking assistant. Absolute horror show, never in my life did I meet such incompetent and arrogant tailors. I wish that disciplinary action be taken, but obviously they will cover each other ad infinitum and nobody will bear any...

Something seriously wrong here. A rigid and illogical system and a total lack of, interest, feedback, and contempt? from management. I was in the men's dept a while ago. Wanted a Belstaff leather jacket. My size not in stock. No problem, says the very helpful assistant, I can order it on line for you, from our warehouse and you can even collect it from our nearest branch to your home, Ludwigsburg. Great service! A week later went to Ludwigsburg to collect the jacket. There it was, beautiful and fitted perfectly. It was then wrapped by a helpful, friendly assistant and passed to me. "Now let me pay for it" I said. A puzzled look..."Oh, you have not paid?" " No," I said. "But you cannot pay for it here, it was bought on line!" "But here is my new jacket, here is my money, what's the problem?" "It's our system! You cannot have the jacket, it goes back to our warehouse now. Then you have to make a new order, payment, it will then be sent back here, then you can collect it again!" I suggested that this was verging on the insane, a product on the counter, a willing customer, with cash, and a refusal to then sell the product?! Result, I went home empty handed. I sent an email to Breuninger head office about this problem. No response. I then bought the jacket directly from Belstaff website. And I am unlikely to shop in Breuninger in the future.The only bright point, the apologetic and embarrassed assistant at the Ludwigsburg shop, did give me a complimentary bottle of Breuninger wine, for the trouble and upset I endured. Pity the management is not as...

1/31 Did not have a good experience with the personal shopper service Breuninger offers. I raised a few sore issues with the assistant head of the men’s wear department. She alluded that I, the customer, didn’t handle the situation with the personal shopper properly.

Don’t come here if you think you want to efficiently pick up a few quality pieces of garment. The sales person judged us first, then delayed our time schedule by begging for a high rating in her performance.

2/1 wrote the above just last night and had another unpleasant experience today: I found myself, on a spontaneous whim, at Karl’s Kitchen. I figured I would also pick up the trousers we purchased last time (it needs to be altered). Since I didn’t have the pick-up slip with me, I was directed to the 4th floor customer service. The lady behind the counter didn’t know how to help me, so she asked her colleague, who repeated used the acronym “KDV.” I didn’t know what this meant. I knew the date of purchase but not the exact amount. So I told her „Eventuell zwischen €600-900,” to which she replied “Na ‘eventuell’ hilft nicht, ich kann nichts mache.” Wow, thanks for trying a little bit harder, and please try more eloquent words, especially when working in...