Cavo D'oro — Restaurant in Thassos Municipality

Avoid if you have kids!!! While the food was ok, we ate there with twin boys under 2 years and because one was crying we were told by the owner, quite rudely, to quiet the kid or take him away from the table. People with kids understand that is not easy to quiet a small child. We were not able to enjoy the food afterwards, 80 euro worth of it, and we will not come back.

Later Edit Answer to Owner.

I can't believe I am taking more time to answer this but the way the owner treats customers even in reviews blows my mind. Couple of points: We ate there two times, this was the second time after we couldn't find a free table at other places and our accomodation is next to this. 2.I was expecting a discount? I paid for the full dinner and left. Hope you do some good with that money, maybe build some empathy. You are giving parenting advice? Have you got any idea how to raise babies? Can't believe I am sharing this but the baby was crying because he wanted french fries, and I didn't want to give him. He stopped after you made the remark because I gave him unhealthy french fries. Your message continuation was :"You have to do something with the baby, to stop crying, if it doesn't stop take him away from the table". I don't think he cried more than 5 min and bear in mind, our table was on the grass, outside of the terrace.

Suggestions on how you can do things better next time: Try to make it ok to both parties, accept the complaint from whoever said it and say you will handle it, then don't react so quickly. Give the benefit of the doubt to the parent to react, no one enjoys the crying of a kid but that's what they do.

You can set the expectation that you can do what you can although be impartial, say to the complainer that those are kids, they sometimes cry. You can even joke about it (don't see you doing that)

When addressing the message to the parents, aproach it in a slightly different way. Ask, is everything ok? Does he like the food too much? Just give a hint, say a joke, you work in customer service for God sakes, have no idea how you...

If i could give 0 I would. Not in my entire life have I been threatened and chased away from a Restaurant for asking about takeaway. They have listed 80% of their menu as 'takeaway possible' yet when i asked about a simple order of gyros and fried squid they told me they cannot accomodate anything but pizza and burgers. On asking why are they listing 80% of their menu as takeaway on their sign in front, the Manager/Owner (I hope it was not the owner) came and threw me out being both physically and verbally abusive. I have never heard of, let alone experienced such treatment of customers before.

EDIT(regarding restaurant's reply): Dear Sir(s), Thank you for your reply. As inaccurate as it is, it serves to illustrate my point even more. I will add only 3 things and not post anymore as it is more than redundant. Customer services usually start their replies to unhappy customers in quite a different note than you, you can look it up. Saying i threatened you with 'bad reviews' is not true and as everyone, including you, can see I have a total of... 1 review on my account. So it makes your statement a bit laughable as well as a lie. I did tell you I will let people know how you treat your customers AFTER you threw me out of your restaurant for asking...asking mind you, not even being upset or beligerent customer. There were almost no customers in your restaurant at the time I came as it was too early still. So please do not try and blame your total lack of manners on being overworked. In ANY case yelling at your customers, pushing them and throwing them out of your establishment is just not done except in extreme cases. And never for asking, even if you think it is unjustified.

I apologies for the length of this. I want to make clear I am not seeking 'retribution' of any kind. I just think in our fast paced lives people deserve to be informed and not potentially waste time and nerves with places like yours. The restaurant right next to yours was perfectly capable of treat me like a human being...

This review is for the beach area. We arrived on the beach and settled for 3 umbrellas around 10:30 am. The guy who was serving on the beach came to us around 11:00 am and told us that we can’t stay 8 people on three umbrellas. I offered immediately to get another umbrella and pointed out to an empty one, also explaining that he doesn’t need to worry, we will be spending for 4-5 umbrellas even though we were using three, but if the rules are to keep the distance we explained that we have no issues spreading on as many umbrellas as he wanted us to. At this point the conversation got really weird. To paint you the full picture, they didn’t want us to take more umbrellas, but also they didn’t want us to keep three umbrellas. Go figure. All of sudden we were told to leave the area. The only explanation we received from the beach boy was that they needed the umbrellas for the clients in the restaurant. I took a peek, there was no one in the restaurant, all tables were empty. We asked for explanations and everyone was stunned about the beach boy’s reaction. We asked for the manager hoping we will get some clarification. The owner was no better than the beach boy in providing any directions of what they wanted us to do to be “legal”. In the end the owner “made us a favour” and allow us to stay. He continued to explain how expensive is for him to run the beach etc. Still very confused, we ended the the conversation with the owner. We blamed the language barrier and tried to forget it as soon as possible. But it wasn’t finished. The beach boy showed up to pick our orders at 12:30 ( 2 hours after our arrival). I’d like to believe it wasn’t on purpose. I gave it 2 stars because the owner came to talked to us when we asked for him. Otherwise, we experienced one of the poorest...