Avanti — Restaurant in Zakynthos Municipality

I am writing to express my deep dissatisfaction with my recent dining experience at your establishment on [date of visit]. Unfortunately, the experience was far below the standards I expected.

Firstly, the quality of the food served was extremely poor. The dishes were not only tasteless but also appeared to be improperly cooked. Some items were overcooked, while others were undercooked and inedible. I was particularly concerned about the hygiene and freshness of the ingredients used, as they seemed to be substandard.

To make matters worse, when I attempted to address these concerns with the staff, they were uncooperative and dismissive. Instead of acknowledging the issue and offering a solution, I was forced to pay the full amount for a meal that was utterly unsatisfactory and practically inedible. This lack of customer care is unacceptable and left me feeling cheated and disrespected.

I believe that no customer should be compelled to pay for a meal that fails to meet basic standards of quality and palatability. I hope you take this feedback seriously and take the necessary steps to improve the quality of your food and the training of your staff.

I am requesting a full refund for my meal. I expect a response within the next [number] days, outlining how you plan to address these issues and prevent them from recurring in the future.

Thank you for your attention to this matter. I look forward to your prompt...

I had the misfortune of dining at this restaurant last night, and it was an experience I wouldn't wish on my worst enemy. From the moment we walked in, the atmosphere was dreadful. The staff greeted us with glares and seemed irritated by our mere presence. The food was beyond disgusting. I ordered a pizza and what arrived was an unrecognizable mess. The taste was foul, as if the ingredients had been left out for days. To make matters worse, I found hair in my dish. It was absolutely revolting. As if the food and service weren't bad enough, the cleanliness of the restaurant was appalling. There were visible stains on the tablecloth and crumbs everywhere. Shockingly, we even saw a couple of bugs wandering around inside the restaurant. It was filthy and completely unacceptable. The other dishes we ordered were equally terrible, each one worse than the last. The soup was cold and tasteless, and the spaghetti had an off-putting smell that made it inedible. The staff's attitude only added to the nightmare. They were rude, dismissive, and seemed constantly angry. Any request or question was met with a snarl or a roll of the eyes. This place is a health hazard and an insult to the culinary world. I strongly advise anyone considering dining here to stay far away. Save your money, your stomach, and your dignity by avoiding this place...

For everyone who has had a holiday in Zante, Laganas you will know that most of the restaurants have a PR standing at the entrance of the restaurant and as your walking pass they try get your attention by politely saying good morning/afternoon and evening and TBH I have responded back with same saying and seen others do same thing and before you know it you get all sorts of questions from them and it's basically to try persuade you to come in and try their food, business is business 😉, some can be very overbearing and that's not for me. 2nd day into holiday took a chance to try out their food and it was delicious. Had breakfast every morning for 8 days and a few night dinners, tasty, fresh, amazing portion sizes and didn't cost an arm and a leg. Staff amazing, can't fault them. Keep up the good work 👏. But most of all Victor, thank you for taking care of us, so glad we met and had great conversations, see you next year. The 2 Scottish woman, full breakfast and a cheese n mushroom omelette with salad but...