McDonald's — Restaurant in Budapest

ok, this is just silly... This restaurant is nice and clean, and there is a lot of helpful staff, etc... but now they have a new system to get food. You can put together your order yourself at a large touchscreen, and immediately pay there and get a number OR you can order at a person and pay immediately and get a number.

This way they can get 15 people to pay, while they serve 5. This leads to silly queues. We had to wait 30 minutes for our food. At an Mc, a 'fast food restaurant'... more like a 'food restaurant'.

And the poor staff is obviously overworked. We ordered a meal, 2 happy meals, and a BigMc. On this not too huge order, they gave us I suppose accidentally 1 extra ketchup, 1 extra set of fries, and 2 extra juices.

I assume, and understand that this way they probably can serve more people, but in the past 30 years I occasionally eat in Mc (In HUN, US, NL, NOR, GER, etc...) I never had to wait so long. I would prefer that they could serve less people, but faster. (as in FAST food...)

I don't recommend trying this restaurant during lunch time, unless you have some extra time. (at least until this new [?] system gets sorted out)

Update 2025: The past few months we eat here semi-regularly on some Wednesdays noon-ish. Electronic ordering is perfect now, the staff is very friendly and always nice. We rarely have to wait for more than 5 minutes for the food. Parking is not easy. Today this is one of the best MC-s I've been in the past months, so I have to change my...

The good: *Young girl with blonde hair (sorry can't remember names) was really nice & polite when helping us out with ordering on the kiosk (layout is so messy compared to US/UK). *Guy with long hair at McCafe had great banter while serving us, so waiting for our coffees went like a breeze. *The guy with the baseball cap and stache bringing our order for table service was again, so polite. I was pleasantly surprised with all staff we had interaction with. Great job with training/hiring.

The bad: *Waiting time for food was less than ideal, over 15 minutes for 4 meals (with no customization) *Cake selection at McCafe was disappointing, only 2 kinds of cakes and some cookies. *Toilet was dirty, and not well looked...

SHAME. NO DRIVE IN SERVICE for many a people. ...getting out of a car not wanting to smoke and make noise at night with running engine. BIG DISAPPOINTMENT during the night for hungry people after a nightshift. Getting back to your car and puff, when literally no one is there in the line? What kind of business are You? Making a big fuss about plastic forks and etc... But not serving a customer turning off her/his engine? At NIGHT! SHAME! DO NOT SUPPORT THIS BUSINESS! If you starve to death, you still have gas stations open! Avoid this very place! We truly are encouraging our Budapest partners to choose a different outlet for food! Renting an E-roller to be able to get food? What kind of advice is...