The Goat Herder - István utca — Restaurant in Budapest

Absolutely awful service. The place was nearly empty after lunchtime, there were still 4 people behind the counter from which none were ready to serve me until they all put down their phones and stopped chatting with their backs turned to us. I tried to call one of them at which point she turned, rolled her eyes and, with what seemed to be a huge effort, enquires on what I would like. I then order a tuna wrap. After 5 minutes I begin to wonder where my wrap is. I dont bother asking them because they have now returned to their phones and loud discussion behind the counter. I wait another few minutes and as I walk up to the counter I ask one of the employees where my order is. The wrap had been bagged and put on the corner of the counter. She then without saying anything just nods towards the bag on the corner. I try to ask again because I wasnt sure if this was my order. I was then ignored and the chattering continues. The people behind the counter seem completely clueless of customer service and so rude. It was like speaking to a group of teenagers. The wrap itself turned out to be halfed and squished together with napkins and placed into a paperbag. The napkin of course stuck to the wrap and most the insides of the wrap had leaked out into the bag. I manage to take a bite only to discover that the wrap was very hot on the outside and completely cold on the inside (what had managed to stay in the wrap). Horrible experience, rude service and food which was poorly put together. Hiring 1 person with actual skills in customer service still beats 4 that...

I approve of the Goat Herder. The name first attracted my attention right here on Google Maps, and despite the fact that my previous experiences with goat herders have not all been pleasant ones, I convinced my party to come and visit for a morning coffee.

Goat herders are not generally known for their excellence in coffee-making. However, I think this is a societal paradigm that is due to change. Many years from now, when alien social archaeologists wonder why their society has an entire caste of goat herding coffee experts, there will be a seven-eyed tentacle creature delivering a seminar on this very place in Budapest, explaining that this was the start of the movement that would come to define coffee culture for the entire solar system and beyond.

We were greeted first by Blue Oyster Cult's "Don't Fear the Reaper", and a big fluffy dog that belonged to another customer. The barista started making our various caffeinated concoctions and all was right with the world. By the end of the song, we had our order fulfilled and Prince "Purple Rain" was just about to begin.

About 17 refrains later ("Purple rain, purple rain...") we were ready to depart, entirely satisfied by the experience. We even came back later in the afternoon for round two – Prince was on his 467th refrain at that point, and all was well.

No goats were harmed during the creation of...

Good coffee and croissants. We came early morning with the intention to eat something, but the wraps and sandwiches (since I got an answer to my review that no sandwiches are made for a year or so, I would like to specify: it was croissants with cheddar cheese:) were from the day before. Rest room was dirty.( Also I got an answer from probably the owner of this place, saying she does not understand dirty, so I specify again :)- toilet paper on the floor, full basket, dirty seat and sink). Once again it was early morning, so such a mess can not be done by one person before me, like the answer to my review suggests.

I am keeping the 4 stars for the coffee, but after this passive aggressive answer to my review, I would not go back to this place.

P.S. Not sure what a lack or presence of understanding and empathy has to do with dirty toilets and in general bad...