JALPAAN PURE VEG RESTAURANT — Restaurant in Andhra Pradesh

Good rooms, decent pricing, understaffed property and mediocre food and weird management Room 411 and 405 - twin room suits 21 dec to 24 dec

Rooms (4.5/5) Rooms are really decent in this property however. However the washroom in room 411, had some sewage like smell.

Food ((2/5) Dinner buffet was heavily under organised on 21st December. They don’t know how to make Chapatis, Chapatis were not available & when they were made available, they were half cooked. Extra sweet flavour in paneer and orangish color was also added. Soup was not warm, Pulaav was great., Tea and Coffee is really nice. Plates, bowl, spoons etc were not available.

**Note - we noticed thrice I.e. post having evening snacks (pakodas, which tasted very nice ) & dinner on same day & breakfast on next day, “the oil being used is very bad”. All of us started having severe acidity & indigestion. So later we ordered from outside. We found “Perambur Srinivas veg restaurant” offers great aloo parathas. The restaurant at Taj Tirupati I.e. “Varuna” is also great. It’s not as costly as other taj’s. So that’s a must try.

Room service (3/5) Very delayed room cleaning service on 21st and 22nd. Later it was improved on 23rd.

Room dining service (3/5) It was quite delayed on 21 and 22. Secondly no one is taking care of in-room crockery. Until we ask them nobody come and replace the plates and cups etc.

Parking (5/5)

Location (3.5/5) The connecting road is being constructed at fast rate. So soon it would be great.

Management (1/5) I believe management is overwhelmed by the bookings and they are understaffed. It also feels like management is not from good hospitality background. They are hired from Some 2 star hotels. They try a lot by being over courteous but things appear beyond their approach.

Overall I gave 2 stars because property was understaffed for first two days of our stays. It’s a nice stay, the pricing is very nice, but they have to improve heavily on north India food and management and servicing. I seriously...

I came on a business trip and stayed at this hotel from 18th Dec'24 to 20th Dec'24. In these 2 days, I faced 5 issues at the hotel.

1. I checked at 9PM on my 1st day, water didn't came in the washroom & plumber took more than an hour to repair it till 11:30PM and then I slept.
2. Wifi didn't worked on my 1st day, technician came and changed the router on my 1st day.
3. On 2nd day, even the TV didn't work properly. Technician came and changed the cells in the remote then TV worked (It took 45 minutes to resolve this issue).
4. On 3rd day early morning I went to the terrace to have a look at the swimming pool and enjoy the view. To my surprise, staff told me that the pool is in maintenance and entrance to pool was also locked and was completely untidy (This is not even communicated during my booking or by the staff while I checked in).
5. The saddest thing is that the towels were looking like used, when I asked for a fresh towel house keeping staff told that there were no towels in the hotel and all rooms were booked. I was like what?

They didn't even provided me an alternate room also.

Only good thing at this hotel is that if anyone is coming with a family from a long distance, there will be a kitchen in every room to cook by themselves.

Amenities & Service are the worst at this hotel. Never book at this hotel.

During my entire stay, I faced some or the other issue...

I booked 4 nights 5 day stay here in Dec 2022 . Location: The location of the hotel is very difficult to access. In Tirupathi all most all roads were under repair back then and we had to take a detour of 3-4 kms to reach this hotel due to road repairs

Hotel & Rooms: it appeared that Hotel just opened the doors to public and there are things still to be done. I expected a lot from the hotel based on their pictures and content on the web but it turned out to be real dampening. I requested the staff to show rooms which they obliged, rooms are just average. The hotel is bing promoted as all suite hotel so it has live upto mark but reality is opposite. You can find many hotels with similar standards from local hotels . So finally I cancelled my stay and booked my self in ITC / Fortune group hotel where everything was perfect.

Customer service: when asked for cancellation policy the reception desk said they are unaware of the procedure. I was directed to the same team which did my reservation. Getting the money back was a daunting task although I accepted their condition - 1 day full charges towards cancellation. It took 3 weeks to the money back after continuous follow up.

So to summarise very bad experience The staff is not trained to manage clients and their...