Biso Multi Cuisine Restaurant — Restaurant in Bengaluru

VERY BAD EXPERIENCE… Please go through the below details:

Considering the flat 50% off offer, we booked BISO Multi Cuisine Restaurant – Citrus Hotel for our lunch through Zomato app. Since it was a Christmas holiday, we were greeted well at the reception, and I mentioned that we have a table booking through Zomato. We moved into the restaurant, which is located on the ground floor (Citrus Hotel has another restaurant at the rooftop of the same building by the name of 'Skylit'). The hotel ambiance appeared great!

There was a big spread of food in the buffet, and we could see just one family dining at BISO. Some of the dishes were cold (at 2:30 pm) and when pointed out, the servers readily sent them to the kitchen inside for reheating. The main course was not up to the standards and the same was with dessert section. There was just one variety of ice-cream (Pista) and it was melted.

Throughout our dining time, there were just 3 families including ours having food at BISO. This clearly goes well with the rating (3.8* in Google and 3.6* in Zomato).

When I was about to pay the bill through Zomato app, the server said that Zomato discounts do not apply to buffet spreads. I said that this was already informed at the reception before entering the restaurant and we should have been guided accordingly. However, they countered saying that reception has no connection with the restaurant. Since this was not communicated to us before we could start our meal, I asked for a Manager, but he was not helpful at all. Next I initiated a chat conversation with Zomato Service explaining the situation but they mentioned that the restaurant was not attending their calls, and I had no option but to pay the original bill amount. Overall, this was really a disappointing experience and not worth paying such a high price. In case you are planning to dine at BISO, please call the restaurant and seek details before visiting the place.

Note – BISO charges full amount for children above 5 years. Please add a ‘+’ sign prior to the phone number updated on Zomato app to...

Firstly pathetic food and the worst food I can tell. They provide and force you to take buffet which is Rs.599! Which is of no use at all. I don’t know what kind of a chef they have recruited, worst food , absolutely no taste in anything , neither veg is good nor non-veg , And they have very limited options , wat the hell is that flavoured rice it contains nothing , no salt no spice no vegetable no oil no spices. And those low quality sweets and deserts ! Small little bakeries itself is far better than ur deserts and sweets , those rotis wer not fresh definetly it’s yesterday dough kept it in oven and bought to serve , non veg was also pathetic full of salt in each n every item, finally one thing it’s not worthy. Atmosphere is awkward, u feel like sitting in mid of a Desert..even though fans are turned On… finally Biso is the worst place...

We were about 37 people who had a gathering in BISO. Food was good. The private garden area was spacious and good. But it was too warm as the roof was plastic sheet. They did have some fans, but did not help. Also, due to blue sheet above, none of our photos came out well. Finally they did switch ON some bulbs, so we took photos in those spots only. The manager was very accommodating, and gave us time from 11.30am to 4pm. But one of the servers did not like that we were there till 4pm. He tried to switch OFF the fans so that we leave soon. And he behaved like the place was his. Some of us wanted to sit in the AC area where the buffet was served as it was very hot outside, but this server did not allow. But eventually the manager or someone was fine with it and some of...