Domino's Pizza | Munnekolala Village, Bengaluru — Restaurant in Bengaluru

Always carry cash with you. Make sure to take a screenshot of your payment, bill, and any other required documents.

I had a very unpleasant experience at this outlet. I went for a dine-in and paid via UPI. The payment was successfully processed on my end, and I even received a bank confirmation. However, their server was down, and the staff insisted that I pay again, assuring me that the earlier amount would be refunded.

I took the staff member’s number and shared all the payment details with her on the same day. She told me to wait for three working days for the refund. After three days, I followed up with a call—she said she’d check and get back to me. That never happened. She didn’t even open my messages for almost two weeks. During that time, I kept calling her every other day, and each time I got the same vague response: “Will check and get back to you.”

I get that it’s a busy outlet, but ignoring a customer who’s actively following up is just not acceptable.

Eventually, I contacted Domino’s support, and they told me that only the store manager could initiate the refund. Frustrated, I had to travel all the way back to the store—around 20 km from my place—just to follow up in person. After going through the details, the same staff member said, “If you had sent these documents, we would’ve initiated the refund.” Ironically, I was showing her the exact chat where I had already shared everything two weeks ago.

She then called the manager, who said it would take another two days to process. At that point, I was done. I sarcastically said, “Glad I visited your outlet—just give me a pizza worth the refund amount,” and left with that. After two weeks of running behind them, all due to their system failure, that was the only...

How do they cheat customers like this? I Visited around 10.45pm in the night and they said online orders are not accepted. I made an order directly with them and paid nearly 500 bucks just for a medium size pepper chicken pizza, I took my pizza away home at started eating at 11pm. After my second bite I noticed that they have added spoiled cheese, within 5mn it started stinking too. I would have given zero rating if there is an option to do so. At so late night I craved for pizza. It was my crave and hunger for pizza at late night, petrol that I spent on to reach there and most imlortantly my time that I spent all gone wasted. Dominos Pizza should repay al this back to me. Ridiculously cheated me and my...

To start with customer service was pathetic. The billing guy made me waited for 15 mins for unknown reason. He took the order after that and while paying he said the swiping machine was not working. He demanded cash and I paid with 500rs notes. He was asking for change and after 15 mins he agreed to give change. It took more than hour to get the order done. The point here is If there is no swiping machine he should have told even before the order was made. He told there is no gpay only paytm. How can a fast food chain this big doesn't have a spare swiping machine? Plus the time these people take is...