PlanB — Restaurant in Bengaluru

They don't serve alcohol. They should make it clear although they claim cocktails and mocktails and beer in their menu. All of them are alcohol free. The place is not so lively. Unnecessarily they play loud sports channel. The food is okay. Price lil bit on expensive side.

Edit review: The above text was my original review. The owner replied with below response. Owner:You really need to go out more often. Maybe socialise a bit as well

So I got confused why did this owner took it to personal level. I did some research and I found that this owner has replied to almost every disatisfied customer with bad mouthing. I am attaching some of his responses so that the new customers will choose this place at their own risk.

For the owner's information, pasting here Google Map's review etiquette.

• Review comment ends here, below is google's guideline in responding to reviews*

Tips for responding to reviews Business owner responses allow you to build relationships with customers, but they’re also public. When replying to your customers, keep the following guidelines in mind:

Be nice and don’t get personal. This isn’t just a guideline—it’s also a good idea as a business owner. It's difficult to win an argument with a frustrated customer, and you want to avoid burning bridges. Keep your responses useful, readable, and courteous. In addition, responses should comply with our local content policy. Keep it short and sweet. Users are looking for useful and genuine responses, but they can easily be overwhelmed by a long response. Thank your reviewers. Respond to happy reviewers when you have new or relevant information to share. You don’t need to thank every reviewer publicly, since each response reaches lots of customers. Be a friend, not a salesperson. Your reviewers are already customers, so there’s no need to offer incentives or advertisements. Tell reviewers something new about your business, or share something they might not have learned from their first visit. Reply to negative reviews Negative reviews are not necessarily a sign of bad business practices. For example, the customer may have had mismatched expectations. Replying to reviews can help identify points on how to improve the experience for customers.

Below are tips to help you respond well to negative reviews, and leave a positive impression with both current and future customers:

Do not share personal data of the reviewer or attack them personally on Maps, on other services, or in the real world. Instead, suggest that they contact you personally (via Google My Business Messaging, email, phone, etc.) to resolve the issue. A positive post-review interaction often leads to the customer updating the review, and shows prospective customers that you really care. Investigate the reasons behind the reviewer’s negative impression of the business. Check your records for the reviewer and their experience with your business. Be honest about mistakes that were made, but do not take responsibility for things that weren’t your fault. Explain what you can and cannot do in the situation. Show how you can make uncontrollable issues actionable (e.g. bad weather made you cancel an event, but you’ll monitor the weather and provide advance cancellation warnings). Apologize when appropriate. It’s best to say something that demonstrates compassion and empathy. Show that you’re a real person by signing off with your name or initials. This helps you come across as more authentic. Never lash out. Never get personal. Always be polite and professional, just as you would be face-to-face. Respond in a timely manner to show that you pay attention to your customer’s experience. You can use the Google My Business app to...

It's situated a little far ahead on Brigade road, away from the usual crowd of Brigade Road near Church Street and MG Road area. So that probably explains the less number of eaters in the restaurant. I loved what I had...chicken wings (succulent and tender), a potato-mushroom burger, and a lime and ginger ale mocktail. A word of caution to other hot wing lovers like myself.. the jalapeño wings that I had are super HOT! I usually pride myself in my love and tolerance for chilli heat. I love to slather Nando's hottest sauce on my wings, and love the ghost chilli paste on chicken drumsticks at District 6. But the jalapeño sauce here today not only burnt my lips, it scorched my pallette too, and my fingertips were tingling for the rest of the day. I didn't expect that at all from a jalapeno sauce. And it was not even the hottest on the menu, there was one more that was hotter. I think I would have enjoyed more if it was a tad less hot. Or better still... if the sauce was served in the side, not tossed with the wings. It actually is a very tasty sauce but too hot for me. I had to request for more mayo dip to finish my wings. So it is a good idea to have something else between hot wing bites.. the burger and mocktail were perfect for that. The burger is one of the best Veg burgers I have had (and I'm a finicky eater). The patty was thick, beautifully crispy on the outside, and soft inside, with just the perfect harmony of different flavours and textures of potato and mushrooms. They also put some caramelized onions and that was a stroke of genius! The raw onion and tomato were served as a salsa, and not as slices. I think that's a good idea too, because it's easier to eat that way.... less messy. The fries that came with it were good too, but they could have been more generous in quantity. Oh...another word of caution... It took a looooog while for the orders to come. I noticed that other tables were also waiting for long. Our server actually forgot one of our orders.. a pizza.. and when we asked about it much later, he hadn't even told the kitchen about it! There was some sense of general confusion. Even though there weren't many customers, 5 tables, about 12 people including us, it seemed the staff couldn't handle service efficiently. We had to cancel our pizza because it became too late to reorder. Nevertheless, our server was pleasant, and apologetic. I hope it is a one off glitch. We saw crates and crates of raw ingredients including oil tins, cheese, flour bags etc. being delivered to the kitchen as we waited. I think the whole waiting was because they ran short of ingredients. We'll certainly come again... because the food is great for sure, we would love to try more from the menu, and besides... genuine forgetfulness accepted pleasantly is probably better than cold efficiency. This is probably not a place for a quick bite, or for hungry little children. Come with company or solo when you have time to wait and/or chat. The list of beer cocktails look good. Great way to tide over the waiting time. (The music is pretty loud. It's probably the norm in most places these days.)

PS: They have a hot wing eating challenge..12 super hot ones in 4 minutes. Winner gets the wings for free (590/-) and photo on the wall. Try...

“What’s Plan B without its ABS wings?”

Visited Plan B (St. Thomas Building, Brigade Road) this past weekend, and to be honest, it was a mixed bag leaning toward disappointing. I had high expectations, especially since this place has had a bit of a cult following over the years, but things seem to be slipping.

Let’s talk food first. I ordered their Piggy Fries, which were decently loaded, but felt more like average cheesy fries with bacon bits than the punchy, indulgent plate I remember.

The Plan B Classic Cheeseburger was okay — the patty was juicy but lacked seasoning and the bun was too bready.

The Chili Cheese Sliders had a great texture but tasted more like spicy ketchup than a deep chili flavor.

The Buffalo Wings (non-ABS) were sadly a letdown — dry and lukewarm when they finally arrived after what felt like an eternity.

The Jalapeño Poppers were crispy but the cheese filling inside had a weird processed aftertaste.

Now, here’s the kicker — their iconic ABS wings? Gone. Not on the menu anymore. No explanation either. That’s like going to Toit and being told there’s no beer.

Speaking of which, their beer selection was shockingly limited. We asked for a few IPAs and stouts, but most weren’t available. Finally settled on their in-house lager, which was drinkable but flat in flavor. Tried the wheat beer too, which was overly citrusy and lacked body.

The vibe? Honestly chaotic. We were one of only three tables, yet the music was cranked up like it was Saturday night at a club. We politely asked them to lower the volume, but the staff completely ignored the request. It felt like we were shouting across the table just to place our orders. And speaking of staff — the service was painfully slow. Our wings took over 30 minutes, and the servers looked disinterested throughout. Several menu items were also unavailable, and no real effort was made to recommend alternatives.

Plan B still has traces of what once made it cool — quirky decor, decent seating space, and a menu that sounds amazing — but the execution just isn’t there anymore. It’s hard to enjoy a place when it feels like even the staff doesn’t want to be there.

In short: Great concept, poor follow-through. And seriously… what’s Plan B without...