Sinful Desserts — Restaurant in Bengaluru

Very bad cake and customer experience and very very wrong attitude of business manager in solving issues and handling customers. It's the first time I'm coming across a store that inspite of selling a horrible product does not want to do anything - no refund, no replacement nothing. They want us to buy another product from them, waste more money to get a 50% discount on that product. Would you like to purchase from this kind of a store??

This cake was purchased for my grandmother's 90th birthday. As you can see clearly vanilla sponge is hard, dry, no softness, no moisture, no taste, not even sufficient sweetness for it to taste like a cake. Tasteless buttercream on the outside, which doesn't digest for hours and causes indigestion and stomach upset, does not taste like butter in texture or flavor and again no sweetness at all. Even with so many issues with the cake and explaining that it was a 90th birthday celebration - needless to say very very special for the person and for all the family members, we got no proper resolution. We were offered a 50% discount on the next order! I read similar reviews below from other customers even for huge orders. I was told that they do not have a refund policy and that they have invested time and money. Have we not invested time and money (also additional money for pick up partner) and emotion in arranging for a birthday celebration then?? Not had an experience like this from any store before! Will never purchase from them again!

Adding to the above after seeing their owners behavior, suddenly they got reminded of very old reviews and started thanking them in a hurry to 'manage' ratings visibility and literally new reviews have come, given post mid night, now we know the secret of these...

Horrible service!!! They accept orders for online platforms, but then don't deliver, don't answer the call, and even close the restaurant physically but continue to accept orders online. Take cash on delivery if you must order from here. I haven't tasted the food since I didn't receive the order. But I wouldn't order from such cheats. Fortunately there is plenty of competition and other restaurants...

Honestly I have been ordering here from 2017! And I have never been disappointed! Their cupcakes and jars are my all time favs! Manasa is an amazing chef, my daughter's birthday cakes are show stoppers! nd they always deliver on time and with superb quality even for large orders. Highly...