SLAY Coffee Bar - HSR Layout — Restaurant in Bengaluru

I am writing to express my disappointment and frustration regarding a recent incident that occurred at your HSR outlet. As a loyal customer who has been visiting your establishment for the past two years, I have always appreciated the quality of service provided. However, today's encounter with one of your staff members left me deeply dissatisfied.

During my visit today, I had the unfortunate experience of dealing with a staff member who was wearing spectacles. After placing my order, I patiently waited for a considerable amount of time, approximately 30 minutes, without receiving any updates regarding the status of my order. Concerned about the delay, I approached the aforementioned staff member to inquire about the whereabouts of my order.

To my surprise, she responded in an unhelpful and dismissive manner, stating that she had not even placed my order. Not only was her communication rude, but she also failed to inform me about the oversight in a timely manner. Furthermore, she outright refused to rectify the situation by placing my order, leaving me feeling disheartened and disrespected as a valued customer.

As someone who has frequented your outlet on numerous occasions, I have always appreciated the dedication and professionalism displayed by your staff. However, this incident has tarnished my perception of the service quality I have come to expect from your establishment.

I kindly request that you address this matter promptly and take appropriate action to ensure that such incidents do not recur in the future. Customers should be treated with respect and given the attention they deserve, regardless of any unforeseen circumstances.

I believe in the potential of your establishment to provide an exceptional customer experience, and I sincerely hope that this incident can be resolved to restore my faith in your brand.

Thank you for your attention to this matter. I look forward to hearing from you soon regarding the steps taken to address...

I am writing to share my recent experience at your establishment and express my disappointment regarding an incident involving one of your staff members, specifically the manager on duty.

During my visit two days ago, I unintentionally forgot to pay my bill through the app. Realizing my mistake the following day, I promptly returned to settle the outstanding amount. However, today, when I attempted to place an order, the manager, a young lady, refused to take my order in a manner that was unnecessarily rude and disrespectful. She explicitly stated that she would not accept my order and dismissively mentioned that I could complain to the owner, as if she had no concerns about the consequences.

I must emphasize that the way she spoke to me was highly unprofessional and left me feeling disheartened. As a frequent visitor to your outlet, having visited it over 100 times, I have always appreciated the quality of service and the welcoming atmosphere. However, this recent encounter has made me reconsider my future patronage.

I believe it is essential for you to be aware of this incident, as the actions and behavior of your staff members, especially those in managerial positions, can significantly impact the reputation and success of your business. I kindly request that you address this matter appropriately, ensuring that your staff are trained to provide courteous and respectful service to all customers.

Thank you for your attention to this matter. I sincerely hope that necessary steps will be taken to rectify the situation and improve the overall experience for your...

I’ve always loved the coffee at Slay and was a regular at their delivery and take away outlet. So I was the happiest when they opened a dine in outlet right opposite NIFT. The place is spacious and parking is easy to find. It has a chill vibe and great to chill with friends and even work. The staff are responsive, sweet and helpful . Service could get a little slow on busy days due to online orders.

But I love their easy to use and order interface where you can pick your size of coffee, flavour and sweetener. I loved their hot and cold coffee and it’s difficult to pick one. Fell in love with their hazelnut cold coffee - right texture and flavours.

Coming to food, we tried corn and cheese sandwich and a chocolate croissant. They were ok but not great. Would have liked a flakier croissant and some more salt and spice in my sandwich.

The Nutella brownie sundae was tempting and we loved it!

Overall, a great place and I’ve already visited them thrice this week. Highly recommended.

Quality - 5/5 Coffee - 10/5 Food - 3.5/5 Service - 5/5 Ambience - 5/5 Value...