Swiggy — Restaurant in Bengaluru

Worst Delivery Experience with Swiggy!

I'm extremely disappointed with Swiggy's service. Here's what happened:

I ordered food from KFC at 9:40 PM, but after a long wait, the KFC Gottigere branch cancelled my order without notification. I reordered from KFC JP Nagar 2nd Phase, but the delivery took far too long.

Upon arrival, I found missing items, and the live tracking feature was useless, showing the delivery person stuck in one location for 30+ minutes. Customer care was unhelpful and didn't address my concerns.

To make matters worse, the food arrived cold, the order was incorrect, and the packaging was subpar with leaks and spills everywhere.

What's more, Swiggy's practice of clubbing multiple deliveries together, even for orders over ₹1000 with paid delivery charges, is unacceptable.

This experience was the final straw in a series of consistently poor services from Swiggy in my area. I will not recommend Swiggy.

Issues:

Delayed delivery Unreliable live tracking Unhelpful customer support Cold and incorrect food Poor restaurant packaging Clubbing multiple...

The worst customer experience ever.i had placed an order at 3.54am and the order was accepted by swiggy however I don't receive my order even after 2 hours and , customer service was contacted at 4.30 and the agent sarwana disconnects the conversation saying he cannot assign an agent and the second agent took 1 hour to assign a delivery partner when the restaurant was only closed and the delivery partner is waiting outside the restaurant.i don't blame the restaurant cause they had prepared their food athey were ready but swiggy has such bad service that they can't assign a driver on time or inform the customer on the same all thry say in typical words IL do everything to help u for next 2 hours and then say sir we can only cancel Ur order.i had medical condition of high BP andi trusted to tget some food to eat and then sleep but this experience made me feel soo bad,I made the same order in Zomato and the order was delivered in20 Mon,such a bad experience at a situation like this,swiggy is going down with their sad norms of...

Very disappointed. Ordered today. The attitude of the delivery boy is too irritated. He won't deliver to our home address. We are usually ordered through swiggy and they will deliver to our home. We are near to town. Only 5 km distance. That guy saying he will not deliver, And saying we have wrongly entered our address . So we told, we will collect the item from the half way.But he refused . And after that we got a call from swiggy customer care and asking to pay the cancelation amount too and he is also trying to justifying the delivery boy.Till now we didn't cancelled the order from our side.They are saying can't deliver, then why should i giving the cancellation charge? Anyway we will never order through swiggy again. And never suggest to anyone. Worst experience. Order number 76346897564.Hotel:paramount Tower.

We r ordering food items through swiggy bcoZ we dont need to go outside and we will get the product at our footstep. But today the attitude of the delivery boy was so irritating.

Thanks for...