BALARAM MULLICK & RADHARAMAN MULLICK — Restaurant in Bidhannagar

I am rating 1 out of 5 for extremely poor service. I shopped today at the VIP Road shop of Balram Mullick Radharamana Mullick.

I wanted to buy Diwali Mithai. I had a taxi with me and as my car parked on the curb side (public parking area) in front of the store, the Security Guard asked to remove the car. My driver said I have come to buy something. SG said that that space is reserved for the owner of Balram Mullick. Really? The customer should take the car from a public parking area not owned by Balram Mullick because the owner wants the park the car? Is this your standard to treat customers?

I went inside and there was a neatly done pack of mithai on display. I asked the lady behind the counter how much that cost. She said that will cost more than a ₹1000 rupees and kept doing some other work. Well, did she think customers come in to know prices and leave the shop? Shouldn’t she come and ask how much I want and such matters? After I asked her the price, she continued to talk some trivial matter to another staff and didn’t attend to me.

Then I had to insist her to pay attention to me and asked again how much price. She said it had to be calculated and will take time. That’s funny. What else is her job than to sell to customers and tell them correct information. On me insisting, she read our contents to the cashier to calculate price. I asked for that to be billed and went to cashier to pay. The cashier is another example of what should never be done to a customer. While I was waiting to pay, she was on phone talking to someone some trivial matters. When I said I want to pay, she showed me her unhappy face as I broke her off from her telephonic conversation with someone.

You don’t deserve even 1 on 5 for customer service.

I was charged ₹60 for packing of mithai that cost me ₹1300. If packing is not provided by you, do you expect me to carry mithai in my hand? How can you charge me for the small box in which YOU sell me...

Balaram Mullick & Radharaman Mullick is one of Kolkata’s most iconic sweet shops, known for blending tradition with innovation in Bengali sweets. Established in 1885, this legendary shop has become a household name not only in Kolkata but also among sweet lovers across India. It offers a perfect balance of authentic Bengali delicacies and modern fusion desserts, making it a must-visit destination for anyone with a sweet tooth. The shop is particularly famous for its Nolen Gur mishti, which is available seasonally during winter. Their Nolen Gur Sandesh, Mishti Doi, and Rasgullas are melt-in-the-mouth delights that capture the essence of Bengal’s rich culinary heritage. At the same time, they have reimagined sweets with unique creations like chocolate mishti, baked rosogolla, mango mishti, and fusion sandesh varieties that appeal to the younger generation. Apart from sweets, they also offer snacks and savories, making it a good stop for gifting or festive occasions. The packaging is neat and attractive, which adds to its popularity for sending sweets to relatives and friends. The quality is consistently high, with fresh ingredients and a commitment to hygiene. The only downside is that prices are on the higher side compared to local sweet shops, but given the quality, taste, and brand value, most customers feel it’s worth it. Overall, Balaram Mullick & Radharaman Mullick is more than just a sweet shop – it’s an experience that represents the evolving food culture of Kolkata. Whether you’re a local or a visitor, tasting their mishti is almost a...

We all know this brand. The Mullick enterprise revolutionised the concept of Bengali sweets by introduction of fusion concept of baked varities of contemporary Bengali sweets. Gradually they added more and more feathers to their unique collection by introduction of sweets which stand out from the run of the mills.

We might get hypnotised by the classics like Baked Rasogolla and Baked Mihidana, but do not ignor the sheer gastronomic wonders like Mango Souffle or Daab Sandesh. Their authentic collection like Rosomalai and Misti Doi also provide top quality and taste. Unlike common sweet shops of our culture, this shop also holds good collection of salty snacks to provide a contrasting palate.

Hygiene and cleanliness of this shop are extremely good. Staffs provide very good and fast service. This shop is also enlisted with major food delivery apps so that anyone can enjoy his/her choice of product from the...