Points for why I rated the service low:
Misinformation about buffet charges: Upon inquiry, the manager quoted a price of 1000 rupees per plate for the buffet, but upon receiving the bill, it was inflated to 1250 rupees per plate with a supposed 10% discount, which was not initially communicated. This lack of transparency was disappointing. Inadequate safety measures for children: Despite requesting an infant chair, the one provided was not stable, resulting in my daughter falling and getting hurt. Although they offered a chocolate to console her, it was insufficient considering the circumstances, especially with another child present who also desired a treat. Lack of proactive service: While I understand the challenges of managing a restaurant, as someone with experience in the service industry, I expect a certain level of attentiveness. It would have been considerate for the staff to anticipate the needs of patrons with young children, such as providing chocolates for both kids or ensuring the safety of the infant...
Read moreSurreal food experience at Latitude, the continental cuisine at restaurant Vivanta by Taj at Panaji. We ordered for the green pea soup with mint foam, the grilled chicken with brown sauce and prawns saffron rissoto. Not only was the service unobtrusive and keen, the food was flavoursome and in generous quantities. The soup was refreshing and enlivened our palate on the warm summer afternoon with a bit of zing added by the mint foam. Vivanta offers a bread roll basket to compliment its soups and the rolls were fluffy and fresh. The chicken, first plate on our main course, was grilled to pink juicy perfection. It was covered in a tantalizing brown sauce and was accompanied by a heap of tossed veggie chunks. Needless to say that Latitude doesn't chicken out on its chicken quantity. We ended our meal with the rissoto because we honestly couldn't eat any more. And the risotto was pièce de resistance indeed. The safrron hues and the delicately blanched prawns peaked our bliss. A beautiful experience and we will...
Read moreThe ambience is superb. I had been there a couple of months ago with a friend of mine. The buffet does not look so attractive. The salad counter was a mess. Lettuce n other ingredients fallen out of the platter . The staff needs to keep a check every moment. Service at the restaurant (latitude) is excellent. Pathetic service at the entrance, first of all there's no enough parking space,secondly the wallet parking people don't even bother to ask you. The lobby staff did not greet. I have been to almost all 5star hotels, but this one is the...
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