Domino's Pizza | Dona Paula, Goa — Restaurant in Goa

Ordered 3 Mexican Taco online for Take away, 20 minutes into my order(131 @ Dona Paula Outlet) get a message order is ready. Went to the outlet to collect my order to find out that only 2 were ready and not the 3rd and was being handed over someone else's Veg Taco and then taken back. The guy then says give us 2 minutes and we shall get the 3rd Taco ready. Simultaneously at the same time another guest requested for extra Ketchup and after looking around here and there a couple of Sachets were given and when the guest asked for one more he was abruptly told and given an additional with an abrupt and rude reply that these are chargeable, and then walks away from the counter as if a favor was done to the guest. After waiting for more than 25 minutes at the counter I asked about my order which was like an interruption to the entire work force looking and gossiping on their mobile phones, the answe I get is 1 more minute. Then a person walks up to me claiming that the Mexican Non Veg Taco is not available and that I would have to deal with the 2 and opt for something else, as they only had the 2 available only. What sought of service do you call this? 1 They never contacted me at the start over the phone informing me about it 2.They confirm the order being ready on message Then they make me wait for 30 minutes at the counter giving false assurance 4.The guys stand and have a laugh at what's happening with the customer on their face

This is ridiculous

I don't understand why they were playing around the bush from the start and nit being honest to a customer and sought ing it out at the start and agitating and wasting someone time

I hate to say but it was appalling and the guys dealing with this at the outlet were Aniket Dhuri (came up to say about the unavailability after 30 minutes)& Amuthoi Chaudhry (who from that start gave false assurances, having a laugh at the scene and having rude approach to other customers at the outlet)

There was no customer interaction or service quality by any team member at any time I must add, as customer waiting at the counter were also being made to wait inspite 5 of them being around on their phones and...

As someone who absolutely is down to eat anywhere and in any condition, when I say i was ready to walk out without taking a single bite of the food on my table; I mean it. Let's breakdown this review in three parts.

A) the place is an absolute garbage hole. With the tables from previous customers still having the crumbs and boxes. And with our pizzas we weren't given the lil packet oregano and chilli flakes and I'm guessing we had to use the one one the table....which .... upon looking at ...had more than just oregano 🤢

B) a recurring issue im seeing brought up for this place :- the customer service. Not only did the lady who was about to take my order see us while we stood infront of her waiting, she made eye contact and blatantly ignored us and this continued on for 5 mins. About to go to crossword and buy a book on etiquette which I learnt at 5. Because all the staff at this place need to sit down and read. She then proceeded to take her sweet time and laugh with a co-worker while getting my refill. Honestly just ew. A person loses their appetite when they're serviced like this . Let's not even start with their whole refill policy. About to throw hands! Also in seeing a LOT of reviews that are saying the service absolutely crappy and the fact that the service is still like this while Domino's is replying to these reviews saying they'll strive to change and everything is just absolutely pathetic.

C) this part is sincerely to the staff at Domino's, if you don't like the job... Leave. You're not doing any one favours here. In fact the one time I came here before it was nice which made me go again and well this time it was such an absolute...

Honestly I'm only giving a star because the food was good. We stopped by on our way home to grab a quick bite, and we were extremely disappointed. My brother and I stood at the counter for almost 15 mins while the staff completely ignoring us walked past multiple times. We called out to them quite a few times only to have eye contact and get ignored again. Finally after placing an order, we had to wait 45 additional minutes for our food. The order numbers flashed on the 'ready' screen but when we went to collect they completely ignored us for 5-10 mins and then told us to wait as it's not ready. There was absolutely no hygiene in place, the staff were not wearing gloves and handling all of our food, touching boxes, and touching doors. We placed another order for choco lawa cake and the staff that took our order did not even tell us the order number. She just walked away. We tried asking multiple times but they kept ignoring. After waiting for 20 mins we finally got our order. This is easily the worst experience I've had dining at any restaurant. And I urge the owners to actually do something about this seeing that there are already multiple bad...