Monica's Puddings & Pies — Restaurant in Haryana

wanted to buy a 1kg eggless cake, the staff recommended nutty chocolate which I took home. First the cake seemed really heavy and on weighing it, it turned out to be more than 2kg! We served it to our guests and no one finished it and on tasting we found it to be very dry and extra sweet, almost like an old stale cake. I went to the store to complain but they didn't seem to care much and said they would call back but I never got a call. Then I took the cake back to the store and the proprietor was there who was even sarcastic and totally unsympathetic saying things like let me taste the cake to see if your choice is different from majority and insisted that if I haven't tasted the cake before then I cannot possibly compare to know if this was good or not! She was the poorest sales/service woman I have ever come across. I had a heated debate where they could not offer me anything and were not even the least bit sorry about me having such a bad experience on my birthday!!! In the end I asked for a full refund of my money but she said they don't have a refund policy but I can take another cake! Now why would I bother with another one when the first one was such a disappointment! I told them to Keep the cake and I would take other action but then she just instructed the cashier to refund so that in the end we got our money back but a very bad taste in the mouth on a special occasion! Would never go...

Extremely bad experience. Their ambience and fancy cupcakes forced me to try it once. Ordered Red velvet cupcake, which was very dry and not at all good in taste. I just couldn't finish it! To give it another chance, i ordered a tofu sandwich which was also not upto the expectations which raised by looking at the prices here. They were giving complimentary breads which were gonna expire the very next day to customers on bill equal or above 200/-. The staff didn't seem to be vigilant enough to provide me with the same. But on asking for it, they gave me one. When i checked expiry date on bread, i went in there to exchange it for fresh bread as it was evening already but the staff refused. Rather they gave an explanation "since it will expire tomorrow, we are giving it away as complimentary gift! If you want fresh bread, you need to purchase it" I mean forget about customer satisfaction, they barely think about your health!!!! This made me wander if the "things" i ate back in there were fresh or already expired!!! I am highly disappointed with this place and would never ever recommend...

Staff on cash counter very batdameej. He misbehaved nd gave fruit cake instead of fudge cake. U can check on CCTV camera. We asked him to call the owner but he was unwilling to do so. Very bad experience. He was trying to teach us how to pronounce fudge cake. Reason for giving fruit cake is that he is not having fudge cake. If owner is not checking cctv then what is the fun of installing it. Today I checked the reviews of Monica's bakery, most of the reviews r very bad.We went again to order Fudge cake but returned without ordering it coz of misbehaviour of the staff on...