Pizza Hut | Hydernagar, Hyderabad — Restaurant in Hyderabad

This is our worst pizza experience, we placed order on 29th July and the order is worth Rs. 2000. The delivery is arranged by Dunzo and this is my first disappointed as the Pizza is cold and it reached us at 8:30 instead of 8. We also found out that only 2 Pizzas are delivered instead of 3 and they missed to send the sides like Cornetto. Absolutely disappointed and reached the customer care and there is no response from the store even after 3 calls. Finally I wanted to return the items by going to the store, however I get a call form the manager Raju stating that they will replace the Pizza and Garlic bread and we reluctantly agreed after they said it will be delivered by their outlet executive instead of Dunzo. Now this is the 2nd episode where the delivery executive reaches a different building and finally reached our place by 10PM and we see that they missed the Garlic bread this time. I have been following up with the team from the past 3 days and there is no refund for the missed item after disastrous service. Request you to Never order from this store. I am planning to write this to Devayani International customer service team to take action...

I used to love Pizza Hut, just because of the garlic bread sticks. The in-store experience is getting worse and worse. Earlier it used to be simply you walk in and you order you eat and you come out… as simple as that. Today, I went in the morning and I’m not allowed to order at the counter, rather, I need to scan and order not through app, but through web in store. Now here is the tricky part. The web page wouldn’t let me order without accepting the promotional update which I don’t need. so when I get back to the counter, the lady said I need to accept the promotional updates from Pizza Hut in order to order my food, even I have provided my mobile and WhatsApp number. Then I try to argue what kind of process is this? Then she says it is strictly before 12:30PM and for the orders below ₹350. Which my order is already above 350, so she placed the order through the counter. What a pathetic process to repel customers. Good job. It is really making sense now why these outlets...

I want to give zero rating. I will never go to pizza hut in my life time.

5/27: I do not want to edit the rating, I ordered doble cheese regular and large pizz margarita, regular pizz i acceptted even through the size is not as expected. I use to visit Dominos I was expecting of same size but it size was far lower then that. To my surprise when i saw the thinkness and size of large piza it is like a chapati. Believe me when i asked at counter they replied this is come from head office, we just apply ingredients. When i compare the same with Dominos it is not standing anywhere. Believe me I just handed over the entire parcel at counter stating this is a gift from my side to your management for fooling the people. The reason i came to Pizaa hut rather then Dominos was that the dominos site or price index was down as they were uploading the new rates. Hence I opted...