Dindigul Thalappakatti Restaurant — Restaurant in Kerala

First of all, let's get this right: the food tasted alright. My issue was with the service itself which I believe is quite important in the service industry.

I was a regular customer at the dindigul thalapakati outlet at basnath nagar when I used to stay at Chennai. Expecting the same great service, I went here with my family promising them a treat. Oh boy, was I disappointed. Very, very disappointed to the point that I felt that this outlet was a disgrace to the legacy of this chain. It all started with us sitting in our chairs and being presented with a digital menu that didn't have all the items.

Strike 1: a place that's famous for their dum biriyani ran out of a batch of their biriyani. We were informed that it would take nearly 20 minutes for the next batch to be ready which was really strange because I've never faced this situation before. The thalapakti that I know has never put me in this spot as the biriyani jad kept flowing out of their kitchen. Assuming that it's some small coordination mistake and forgetting about it we ordered the rest of the food. Spoiler alert: Coordination error seemed to be the running theme for the dinner. We ordered some chicken 65 biriyani, fried rice, paneer, a chapati (which was given because the wait staff didn't know if the porotta was available). After this, we placed an order of a number of juices to another wait staff who took the order.

Strike 2: once all the biriyani came, the server asked if that was all and I ended up telling him that there was a fried rice left. This took even more time and I had to stare at my family while they ate. We ordered an additional chapati and a bottle of water at the same time. It took some time for the chappati to come and the thirsty kids had to wait for longer to get a bottle of water which literally was on the other empty table. We ended up going there and taking a bottle ourselves because the waitstaff had to go back to the kitchen and spend more time to do this.

Strike 3: by the time we finsihed eating, we enquired about our juices that never arrived. The waiter was surprised that we had ordered juices in the first place. What transpired was that there was a clear miscommunication between the wait staff and servers and even AMONG the wait staff as no one knew who took our order nor when it was taken, eventhough they used a centralised ordering system using their phones. The excuse was that the "net was down" which seems to be the textbook excuse to everything since covid sprung up. To make things worse, they even messed up the bill which only had one chapati listed when we actually ordered two. How does a business botch up the very essence of a business: collecting cash???

I get that a mistake can happen, but when you experience a series of mistakes of the same kind that botches up your whole dinner experience, there is seriously some underlying issue that needs to be...

Dindigul Thalappakatti Restaurant is renowned for its signature Dindigul biryani, and it has built a solid reputation as a go-to destination for authentic South Indian cuisine. With a history that stretches back to 1957, the restaurant has grown into a beloved chain, offering consistent quality and unique flavors that stand out in a crowded market.Ambiance The ambiance at Dindigul Thalappakatti is a blend of modern comfort and traditional charm. The decor often reflects the restaurant's rich heritage, with photographs and memorabilia that give diners a glimpse into its storied past. The seating is comfortable, and the overall environment is clean and welcoming, making it suitable for families, friends, and solo diners alike.The Biriyani The Dindigul biryani is, without a doubt, the star of the show. Made with Seeraga Samba rice, this biryani is distinct from other regional varieties, offering a unique blend of spices that creates a tangy and mildly spicy flavor profile. The meat, whether you choose mutton or chicken, is cooked to tender perfection and infused with the rich flavors of the biryani masala. The biryani is served with traditional sides like raita and brinjal curry, which complement the dish perfectly.Menu Variety Beyond biryani, Dindigul Thalappakatti offers a wide range of South Indian dishes that showcase the richness of Tamil Nadu's culinary traditions. The Mutton Sukka is a popular choice for those who enjoy a spicy kick, while the Chicken 65 offers a flavorful, crispy appetizer. The vegetarian options are also noteworthy, with dishes like Podi Idli and Paneer Tikka providing a delicious alternative for non-meat eaters.Service The service at Dindigul Thalappakatti is generally prompt and courteous. The staff is knowledgeable about the menu and can guide you in making the best choices based on your preferences. Even during busy times, the restaurant manages to maintain a reasonable wait time, and the food is served hot and fresh.Pricing Dindigul Thalappakatti offers great value for money. The portion sizes are generous, and the quality of the food justifies the prices. Whether you're enjoying a quick lunch or a leisurely dinner, you'll find that the meal is worth every penny.Overall Experience Dining at Dindigul Thalappakatti is more than just a meal—it's an experience that connects you with the culinary heritage of Tamil Nadu. The biryani, with its distinctive flavors and textures, is a must-try for anyone who appreciates good food. Coupled with a warm ambiance, attentive service, and a menu full of delicious options, this restaurant is a top choice for South Indian cuisine lovers. Whether you're a local or a visitor, Dindigul Thalappakatti is a dining destination that should...

Not worth for the money Dindigul Thalappakatti Restaurant is a popular dining destination known for its authentic South Indian cuisine. Located in Dindigul, Tamil Nadu, this restaurant has gained a reputation for its delectable biryanis and mouthwatering meat preparations.

As you enter the restaurant, you are greeted by a warm and inviting ambiance. The rustic decor, adorned with traditional artwork, creates a charming atmosphere that instantly transports you to the heart of Tamil Nadu. The seating arrangement is comfortable, and the staff members are courteous and attentive, ensuring a pleasant dining experience.

Now let's talk about the food. Dindigul Thalappakatti is renowned for its biryanis, and rightfully so. The fragrant aroma of spices fills the air as the biryanis are brought to your table. Each grain of rice is perfectly cooked and infused with the flavors of aromatic spices. The meat, whether it's tender chicken or succulent mutton, is cooked to perfection, resulting in a melt-in-your-mouth experience. The biryanis are accompanied by raita and salna, enhancing the overall taste.

Apart from biryanis, the menu offers a wide range of other dishes as well. The Chettinad-style preparations, such as the Chicken Chettinad and the Fish Curry, are bursting with flavors. The fiery spices are well balanced, leaving a lingering taste that will delight your taste buds. Vegetarians also have ample options, including the flavorful Paneer Butter Masala and the creamy Dal Makhani.

The portion sizes are generous, ensuring that you leave the restaurant fully satisfied. The prices are reasonable considering the quality and quantity of the food. The restaurant is popular among locals and tourists alike, so it can get crowded during peak hours. It is advisable to make a reservation to avoid any inconvenience.

In conclusion, Dindigul Thalappakatti Restaurant is a must-visit for anyone craving authentic South Indian cuisine. With its inviting ambiance, attentive service, and delicious food, it offers an unforgettable dining experience. Whether you're a biryani lover or someone looking to explore the flavors of Tamil Nadu, this restaurant will leave you...