Domino's Pizza | Keerankulangara, Thrissur — Restaurant in Kerala

Pathetic Service 👌👌

During my visit, the restaurant was noticeably quiet, with only a few other customers. Despite this, I experienced a series of unacceptable service issues. I placed an order for dine-in, and was told that table service was unavailable and that I would need to collect my order from the counter. This was surprising, especially as I observed other customers, specifically those ordering Popeye Chicken, being served at their tables. After placing my order, I was not given a physical bill or receipt. Instead, I was informed that I would receive an SMS notification on my mobile phone when my order was ready. I waited for 15 minutes, but did not receive any message. Upon inquiring about my order, I was given a weak excuse for the lack of communication. It was clear that my order was ready and had been for some time. Given the lack of customers and the fact that I was within clear view of the staff, they could have easily called my name or come to my table to inform me. The staff seemed generally disengaged and idle. It felt as though they were deliberately delaying my order. I was left with the distinct impression that I was not welcome in the restaurant, possibly due to my perceived appearance or the small size of my order. This kind of discriminatory treatment is completely unacceptable. I am incredibly disappointed with the level of service I received. The combination of the lack of table service (while others received it), the failure to provide a receipt, the lack of communication regarding my order, and the overall dismissive attitude of the staff created a very negative experience. I request that you investigate this matter thoroughly and take appropriate action to address the issues raised. I would appreciate a response outlining what steps you will take to prevent similar incidents from occurring...

The customer services are really pathetic.. Really had a bad experience from the part of staffs,they just insulted and make fun of us..I gone there with my 7 friends in uniform & Sincerely ,we all not have much idea about variety pizza's&their quantity...We ordered 1 medium pepper barbeque chicken pizza and they delivered 2 chicken sausage regular pizza...We really got cheated but we are so late to recognise it bcoz we are seated as 2 groups and other group had the bill...We checked the bill only afterwards.. Very next day we gone there and report the complaint but they all just ignored us saying some illogical reasons like we are students so we can't afford the price of pizza we ordered..That's why they given us the pizza with offer&they don't have the rule to give high rated pizza to students...Their reasons are just weird..We feel really disappointed by their behaviour...

This isn't what you'd call an "authentic"pizza experience, but it tastes delicious nonetheless. Prices are on the higher side, but I doubt if people have pizza on a regular basis and I believe most people only go for pizzas occasionally. Out of the 2 pizzas that I had ordered for the night, I liked the 'Non-veg supreme' pizza (with cheese burst crust) more than the '5 chicken feast pizza' (regular crust). The former had a great meat to vegetable topping ratio while the latter was too meaty and felt overwhelming. I also tried out a 4 pc order of 'roasted chicken wings' with the classic hot sauce topping. This genuinely surprised me as the chicken was quite tender and juicy and had the right amount of spiciness. I expected it to be underwhelming, but that wasn't...