KFC — Restaurant in Kolkata

Typical KFC Restaurant. Same Good Food which doesn't even remotely match the pictures.

The problem with them is they will kind of, force you to get the items that are on offer. This is the conversation I had with them today while trying to buy one single Chicken Longer Burger for ₹65. (Translated from Bengali to English) P.S. They had an offer where you would get 2 Chicken Longer for ₹99. I was not interested in that.

Me: Can I get a Chicken Longer? Server: The ₹99 one on offer? Me: No, one Single Chicken Longer. Server: types in the items for billing So 2 Chicken Longer? Me: rudely NO! One Chicken Longer for ₹65. Server: Okay, sir. Hands over the bill

This is not the first I had this issue. All other fast food chains do this sometimes but whenever I go to KFC (Be it this one or The one in Acropolis Mall or the One in Mani Square Mall) , they will do it for everything,. EVERYTIME....

Also, one thing I noticed is that they have a screen facing the customer where the billed items are shown. This is done so that the Servers do not bill wrong stuff, etc. This Outlet, very cleverly, completely blocked each and every such screen on every counter by placing a board showcasing the...

Food quality is getting worse day by day... They served me cold burger the burger bun was not fresh... French fries were half cooked.. Most annoying is the behavior of the stuff serving customers.. It's very much visible in there behavior that they are just doing the job for sake of doing... No respect for the customers the attitude of the counter person's are like they are doing mercy to the customers by taking the order.. Very rude and disrespectful attitude towards the customers. Not sure how Debyani International officials tolerate this. Not sure if they have any quality check and behaviriol training for the counter executives.. The Brand Name of KFC is getting hampered by this type of franchises. KFC Officials should visit counter as a normal customer to understand the pain of the customer like us who loves KFC not only for the Brand Name but for the quality and value of the money we spend for the food... Being this Counter is in South City Mall which is one of the best mall in West Bengal.. KFC and Debyani international officials should look into as a top priority for quality of service and do the proper Justice to The...

I visited KFC at South City Mall and ordered a meal with chicken popcorn, rice, fries, and a chicken burger. While the taste of the food was good, the food was served cold. When I raised this with the staff, they told me it was because of the lettuce and sauce, which doesn’t make sense because the entire chicken piece was cold. Instead of addressing the issue properly, they just put the food in the microwave to reheat it.

The manager’s behavior also felt a little rude, which was disappointing. As a paying customer, I expect my food to be served fresh and warm, not reheated.

I am okay with a disposable glass for the Pepsi, but there should at least be a proper cover on it. They handed it to me open with just a straw, which isn’t very hygienic.

This is not my first time eating at KFC — I’ve had meals from different cities and generally had better experiences. But this particular outlet at South City Mall was very disappointing in both food quality and customer service.

I hope KFC takes this feedback seriously and improves at...