The Salt House — Restaurant in Kolkata

The experience would've been much better rated if not for the Pizza and the wait staff who then showed inexplicable insensitivity to feedback being given by the customer. The pizza I ordered was a make your own with the following instructions - Margherita (i.e. with basil and tomato base and cheese) + 3 additional toppings. I made certain to revert that the margherita items should be present on the pizza being ordered. However, as feared, the pizza arrived without basil or the tomato sauce.(See picture) It was dry and difficult to eat. The pizza bread was also not cooked properly. When told that the tomato sauce is missing, the wait staff said that there is tomato sauce on it. I told him that they may have made a mistake ... why don't you check with the kitchen ? He told me instantly there is no mistake and he has already checked. I cannot imagine how he had already checked since I had just given him the feedback. After this he kept on insisting that I am wrong and that there is sauce on it... I gave up and told him that its really dry and unedible. He just shrugged and left. No intention to repair the situation or try and solve the issue.

It was really a disaster as this was the first night in 11 months my parents and I had stepped out for dinner. A big mistake to have gone to what used to be a decent place for dinner.

Felt cheated and that the value for money was pathetic due to the...

If you want to experience "the epitome of bad service", give this place a visit.

The ambiance is really good and I guess that is about it. The staff is not trained or I don't know what if they are reluctant to serve. We had ordered cappuccino, the salt house shikanji, jalapeño and bell pepper pizza. Only the cappuccino was good. The pizza was extremely disappointing, it simply lacked any taste. And the crust, the less I say, the better.

Since the pizza was horrific and we were hungry we ordered a thyme and parmesan cream pasta. We waited for eternity and when we asked the server for the pasta, they were clueless. So, after a good 40-50 mins nothing. And they don't even have the basic sense to apologize for the horrible service.

And after such a terrible terrible service, they have the audacity to levy a service charge of 10%. If you have enormous patience and want mediocre food, you can visit this place solely for the ambiance. Otherwise, give this one a miss and try the plenty of different options available in and around Camac Street or...

This is not a restaurant for Western/Italian food, although it claims to be one. The restaurant is more like Italian food with Indian flavours. We went twice. When we ordered pizza, it was nice and in line with what I expected. The next time we ordered a dish called "6 hour pork belly". The dish that came was either not pork belly or the chef didn't know how to cook it. It is the second dish that did the damage, however. It was chicken burger. It was very spicy and loaded with Indian spices, although the description of the item on the menu did not mention that it would be very spicy. I usually avoid oily and very spicy food because they cause me health problems. I prefer Western food for that reason. Apart from the pizza, this restaurant is really an Indian food restaurant; only the names of the dishes are Western. It is OK if this is what you are looking for, just don't order the pork belly dish, they don't know how to cook it. I don't think the quality of the ingredients is top notch, I still have a slight stomach upset...