Bindaas Binge, Cakes, Bakes & More, Goregaon — Restaurant in Mumbai

I recently had an extremely disappointing experience at Bindaas Binge Cake Shop. On November 26, 2023, I purchased a cake that was supposed to cost Rs 400/-. However, to my dismay, they deducted Rs 550/- from my account.

When I confronted the staff about this blatant overcharge, they responded with a shocking lack of professionalism. Their excuse was that I might have unknowingly purchased a Rs 550/- cake instead. I found this explanation absurd, as I was certain of the cake's price. To resolve the issue, they promised to review the CCTV footage and refund the extra amount.

Not only did they fail to keep their promise, but the cake they provided was also in terrible condition. It was visibly damaged, and when I requested a replacement, they handed me the same cake with an attempt to fix it using some white cream. This patchwork solution only added insult to injury, and I left the store feeling utterly dissatisfied with their service.

To make matters worse, despite providing my contact number for them to follow up after reviewing the CCTV footage, I have not received any communication from the cake shop. The lack of accountability and the failure to address the issue promptly only add to the frustration and disappointment I experienced during this whole ordeal.

I would strongly advise against patronizing Bindaas Binge Cake Shop. The customer service is deplorable, the product quality is subpar, and their commitment to resolving issues is non-existent. Save yourself the trouble and choose a more reliable and customer-friendly establishment for your sweet treats.

Also attaching the cake picture for...

Bindaas binge is a cake Shop and bakery located in Gokuldham market of Goregaon East. Quite easy to locate. It's got simple interiors. They serve variety of baked products such as cakes, pastries, breads, etc.

We picked the following pastries up-

Apple pie- name sounded interesting and looked tempting too but unfortunately it couldn't match up to the expectation. Didn't at all feel like fresh apples. 2\5

Chocolate extreme- a cute looking circular pastry with dark chocolate, loaded with chocochips. The taste was very overwhelming. Good, but could have been better. 3.5\5

Milky chocolate- this was a very mildly chocolaty with a texture so smooth as if walking on butter. Absolutely delicious. A definitely must try. 5\5.

Furch- this was another heavy chocolate loaded pastry with coating of chocolate sprinkles. A very sweet and mildly bitter one. Quite toothsome and can be given a try. 4\5

Fusion berry baked cheese- this had a cheesy feel to it but was quite hard. Taste was good but there's definitely scope for improvement. 3.5\5

Overall the taste was decent, pricing being a bit on the higher side. Quality of pastries is...

I had ordered customised cake in gokuldham branch and wanted to amend design I had paid half amount and when I went for alteration one of executive who was muslim guy with dusky skin color shade and apply surma in eyes was behaving rudely and insulted me when I said you are charging extra amount. I was ready to pay as per extra per kg as instructed by previous employee. And first they said it's our fault we have informed you less amount and executive was new and will be deducted from his salary but when I had asked to give some discount the muslim guy directly told me " pahli baar customised cake kharid ho rahe ho kya" and refused to give discount. I was very old customer and used to buy cakes every month from this store and my relatives also purchase from same store. But I have been insulted by this guy. I will never buy cakes and same will pass to everyone one my experience. Seems like aap logo ko koi farak nahi padta jab customer disappoint hota hai to....