STS HOMETEL Service Apartment in goregaon, Homestay, Hotel, bed & breakfast, Guest house in Mumbai ) — Hotel in Mumbai

Very pathetic experience. I had to stay for one night. Before moving, different pictures were shared with me by the owner (the lady who answers the phone number). But after reaching there, I realized that the room is much worse. When I complained, I was given option to not take the room and get the refund. I reached at 8:30 pm - and the owner very well knew that I will not be able to find another place at that time.

The bathroom shower was not working at all.

There was no TV in the room.

Finally, the following morning, I was informed that breakfast is not included. Although in the websites, for that rate - breakfast was included.

I was asked to not book through booking sites but to pay cash. I paid 2200 cash and the above is what I got. It is full of bad surprises.

Only good part was that the caretaker cooked good meal.

The owner is a plain cheat. Shame on...

The room was vary bad.. thair was vary bad sevice.. NO Tv , kabard has no lock and no handle, Room main door has no door lock , no fridge..no washroom slippers, No phone service, insects in the washroom are vary pathetic.. I am never suggest to anyone to book sts hometel.. Recently my company are book that room from Delhi... When I see room in actual situation and I request to change it.. but they don't do it .. and they don't return the money becouse it's against the policy .. I know ,,how I servive in 4 to 5 days .. my partner get sick coz of room environment.....

The exterior looks shabby, but the interior is good comparatively. The owners/managers didn't stay. There is a care taker guy. Booked on Agoda, but paid extra for early checkin. Almost Rs 100/- per hour. It is near to market and on a busy street. People who have a work in Goregaon East...