Bombay Island Coffee Company | Vikhroli — Restaurant in Mumbai

I visited Bombay Island Café yesterday with my Partner, expecting a bean‑to‑cup specialty coffee experience—and unfortunately left deeply disappointed by the poor seating coordination and abrupt staff interaction.

From the outset, the seating process was mishandled:

I asked if a vacant chair was available and was promptly seated.

Moments later, the waiter returned and said: “bajuke jaane wale hai—wait for five minutes, and then you can move to that chair”—with no apology or explanation.

What made it worse: I clearly saw other customers were already sitting before being seated myself—this should have been communicated before asking me to wait. I eventually walked away from the café.

Having explored many cafes with respected brand names, I was truly surprised by how unwelcoming and uncoordinated this experience felt—it was one of the worst I’ve encountered.

This lack of transparency and courtesy made the entire interaction feel dismissive and unwelcoming. Proper etiquette would have involved either advising me before seating that the chair was currently occupied or offering an alternate table immediately, accompanied by an apology.

I urge management to train staff better so guests feel welcome—not...

Their hot chocolate was the highlight of my visit. Definitely try their classic hot chocolate/hazelnut hot chocolate, it is delicious. The place is small with seating for 20-25 people. The staff are friendly and polite. There is an additional seating area off to the corner next to some coffee machines which is a great place to avoid the slightly loud music and have a good conversation. The food tastes really good and seems good quality, but I found the prices steep for the portions. We had the avocado toast, Mediterranean sandwich, bombay island sandwich and butter croissant. 600 rupees for two pieces of avocado toast was too much for me. The drinks were great though, and I would say the hot chocolates are worth the price. The texture and temperature was perfect, and the hazelnut flavor was delicious, with just the right amount of sweetness. The cold coffee was great as well. Overall, it is a good place to hang out with friends/family, especially over beverages. And while the food is...

They really have one of the best coffees you can have in Mumbai. Now that that's out of the way, I'll list some more points why I really like this place and by this place I mean not just the cafe in particular but Bombay Island Coffee Company. I discovered them through Instagram back in 2019 when they had just converted their roastery in Malad, to a cafe. Since then, not only have they grown so much but they are making the coffee community grow with them as they keep organising coffee workshops. This is one of the very few places which serve Turkish coffee in it's true sense. Apart from Turkish they have good manual pour over options as well which include siphon brews, Aeropress brews, V60 brews, french press brews and chemex brews as well. The baristas really know their coffee and the ambience (Vikhroli cafe) is just lovely. They have their coffee roaster here too and you can legit order freshly ground coffee on food delivery apps in like an hour. Loved the vibe...