⚠️ EXTREME FOOD SAFETY HAZARD - METALLIC WIRE FOUND IN FOOD ⚠️ 1 STAR - DANGEROUS EXPERIENCE THAT COULD HAVE HOSPITALIZED ME I am writing this review to warn fellow diners about a shocking and potentially life-threatening incident at Kitchen Garden that occurred during what was supposed to be a pleasant family meal. THE HORRIFYING INCIDENT While eating my ordered Sandwich along with salad, wild berry smoothie and chocolate dessert (can see in photographs & video shared), I discovered a METALLIC WIRE embedded in my sandwich as I was chewing - literally seconds away from swallowing it. This wasn't a small fragment - it was a substantial piece of cleaning wire that could have caused: 1.Severe internal bleeding Digestive tract perforation Emergency surgery Long-term health complications
IMMEDIATE MEDICAL CONSULTATION REQUIRED Following this traumatic experience, I had to immediately consult my Gastroenterologist, who confirmed that ingesting such metallic contamination could have resulted in serious internal damage requiring emergency medical intervention. The psychological trauma of nearly consuming cleaning equipment is indescribable.
RESTAURANT'S ADMISSION OF GUILT Apart from restaurant staff present at the moment who acknowledged the incident. The owner Pierre personally contacted me over whatsapp acknowledging:
The wire came from their cleaning sponge used for bakery trays This "shouldn't have happened at all" It was a "serious matter" Their cleaning protocols failed catastrophically
FOOD SAFETY VIOLATIONS How is an establishment with such fundamental food safety failures still operating? This incident reveals:
Contaminated cleaning equipment mixing with food Failed kitchen safety protocols Potential FSSAI violations Risk to every customer's health and safety
LEGAL AND HEALTH IMPLICATIONS Under India's Consumer Protection Act 2019 and Food Safety Standards Act, this constitutes gross negligence. Which can be proven by Photo & Video evidence of the incident Owner's written admission of responsibility Witness testimony from family members
WARNING TO FELLOW CUSTOMERS This is not about bad service or poor taste - this is about your life and health. What if a child had consumed this? What if someone with medical conditions had ingested it? The consequences could have been fatal.
SAVE YOURSELF AND YOUR FAMILY - DINE ELSEWHERE I strongly urge the Food Safety and Standards Authority of India (FSSAI) and Mumbai Food Safety Department to investigate Kitchen Garden immediately. No establishment should continue operating after such dangerous negligence.
To Kitchen Garden Management: Your apologies and food compensations cannot undo the trauma and potential health risks you've subjected me to. This requires serious accountability, not just damage control. Evidence Available: Photos, videos, and owner's admission - all documented for authorities. Date of Incident: 11 August 2025 Location: Kitchen Garden, Bandra, Mumbai #FoodSafety #Mumbai #FSSAI #ConsumerRights #KitchenGarden #FoodSafetyViolation #HealthHazard SHARE THIS REVIEW TO...
Read moreI had expected too much out of this place but came out hugely disappointed. The food taste was okay and it was served cold. The menu was limited and since most of the things were prepared from cold stored pre-cooked ingredients, the food didn't taste fresh. I felt like I was eating some cold veggies with bread.
Smoothies are good but overpriced.
On the hygiene front, chef preparing the food was adding ingredients(like cherry tomato, basil leaves etc.) with bare hands, i.e. without gloves on.
Finally, I want to talk a little about Mr Feroz. The reason why you see his name in reviews is because, I think, he has a great technique to garner good reviews from the customers. He kind of duped me putting a 5-star review in following way: first he offered me a smoothie and told that he would not charge for it, I thanked him for his generosity and told him that I didn't want it. He insisted and I gave in. Then he insisted to try out a cake from the nearby bakery. Both smoothie and the cake tasted good andI was surprised at the kindness shown by Feroz sir.
Then came the twist in story, while handing over the bill, Mr Feroz asked me to give a 5-star rating with the comment that "he helped in providing good suggestions from the menu"; he requested me to give the rating and show him the screen-shot before leaving the table! Well, I had to oblige and gave him 5-stars. I fell into his trick, first he insisted me to have something for free which I would not have had and then he asked(forced) me into giving a 5-star rating.
That's one wrong way to get 5-stars. Instead improve your interior, increase your food menu, hire some good staff and finally serve some great food in order to get 5-stars.
I went to cafe in November 2023 and told my wife that I will be giving the cafe a genuine rating one day. One goes to a cafe not to meet generous and helpful staff but to have some tasty food. And thereby the rating should reflect the food quality as well.
Note: I would have rated the food as 2(because of the smoothies) but since I have already been DUPED to give a 5-star rating from my another account, I am giving a single...
Read moreWe had the most amazing time at The Kitchen Garden in Bandra! The food is an absolute delight to indulge in - the freshest of ingredients are magically transformed into the most flavoursome salads and sandwiches! Right from the small pots to the tortillas, every single item on their menu is an experience for the senses! Specifically recommend the yellow protein pot and quinoa tabbouleh! And as for desserts, nothing beats the Meringue Lemon Tart and the Chocolate Tart. But what moved us the most was the exemplary service by Mr. Feroze who waited the tables for us! Haven’t met another person who is as deeply passionate about ensuring the guests have a wonderful time and goes out of his way to make sure the experience remains memorable. Kudos to Mr. Hemant, the manager here for building a golden standard in experiential dining and for leading this exceptional team of chefs and captains. Definitely going back again. And As often as possible ! Because when the food is this good and people are this nice, what more does one...
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