Madhuban Pure Veg Buffet Restaurant — Restaurant in Mumbai

Horrible Service & Unprofessional Staff – Not Worth Visiting

I visited Madhuban on 25.03.2025 with a group of 10 people to celebrate a birthday, but the experience was extremely disappointing. While the restaurant’s decoration is beautiful, everything else—especially the service—was terrible.

From the very beginning, the service was below average. We had to take our own food and starters, which was unexpected. Even the welcome drink, which was supposed to be included, was not provided. This made the experience feel more like a self-service setup rather than a proper dining experience.

The food variety was also disappointing. In the chaat section, the only thing available was pani puri—no other options. The starters included only dhoklas and bhajiyas, which felt very limited. In the main course, they had 3–4 types of vegetables, which was good, but the rice options were very basic—just plain rice, jeera rice, khichdi, and lemon rice. There was no pulao or biryani, which was very disappointing for a restaurant of this type.

To make matters worse, most of the food was sweet, even the main course dishes. There was barely any balance in flavors, making the meal feel bland and unappealing.

The worst part was the unhygienic food. I found a hair in my food and immediately informed a staff member, but he completely ignored my complaint. When I told another staff member, he just took the spoon to the kitchen without any apology or further response. This level of negligence is completely unacceptable in a restaurant.

At 10:55 PM, while we were still eating, the restaurant suddenly switched off the lights and AC, clearly in a rush to close. This was extremely rude and disrespectful, as we were still in the middle of our meal. To make matters worse, the staff started eating their own food in front of us, showing that they just wanted to leave.

What angered us the most was that they forced us to pay the bill immediately just because they wanted to close the restaurant. My friend, who was unaware of the 15% Dineout discount coupon, made the payment in a hurry because of their pressure. When we later realized this and asked for the discount to be refunded, they refused and instead gave us a discount coupon for the next visit. We clearly told them we would never visit again, but they didn’t care.

Overall, this place is not worth the money. If you’re looking for good food and service, I would highly recommend Rajdhani Thali, which offers a much better experience at half the price. Madhuban needs to train its staff in basic hospitality because their poor service completely ruins the dining experience.

I wish I could give zero stars, but since the minimum option is one star, I am giving just that.

❌ Would never visit again and do not recommend...

Indulge in a truly enchanting dining experience at Madhuban Pure Veg and Jain Buffet Restaurant, nestled in the heart of Mulund, Mumbai. As you step into this haven of tranquility, you'll be captivated by an ambiance that transports you to the serene realms of Vrindavan, resonating with the spiritual essence of Lord Krishna and Radha.

Immerse yourself in the soothing embrace of this oasis, where every corner echoes with a sense of calm and positivity. The spacious dining area is adorned with exquisite handcrafted paintings and intricate artistry, creating an ambiance that is both mesmerizing and soul-soothing. The gentle melody of Krishna's flute playing in the background adds an ethereal touch to your dining experience.

At Madhuban, every detail is meticulously designed to evoke a feeling of serenity and connection. The restaurant prides itself on serving an exceptional range of culinary delights that cater to both vegetarians and JAIN diners. The menu boasts a sumptuous array of 56 items, a true embodiment of the renowned "chappan bhog," available at an incredible price of just 555/-.

The culinary journey here is a celebration of flavors, where each dish is crafted with utmost care and precision. Whether you're savoring the delectable vegetarian spread or exploring the exquisite JAIN offerings, your taste buds are in for a delightful treat. From the very first bite, you'll be transported to a realm of culinary bliss, where flavors dance harmoniously on your palate.

The attentive and gracious staff at Madhuban ensures that your dining experience is nothing short of extraordinary. Whether you're gathering with your loved ones for a heartwarming family meal or seeking a peaceful escape from the bustling city life, Madhuban welcomes you with open arms.

Embark on a culinary and spiritual journey unlike any other, where the ambiance, service, and delectable offerings merge seamlessly to create an unforgettable experience. Discover the oasis of Madhuban Pure Veg and Jain Buffet Restaurant, where the essence of Vrindavan's tranquility meets the artistry of...

🌿 Madhuban – The Divine Spread, R Mall, Mulund West

Madhuban offers a decent ambiance, with Vrindavan-inspired décor, soothing flute music, and comfortable seating that makes for a calm, enjoyable experience.

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What Others Are Saying • On Google, diners love the wide variety of pure vegetarian dishes, with consistent quality and welcoming ambiance . • The Rajasthani, Gujarati, and North Indian cuisines, along with live pani puri counters and themed décor, receive special thumbs up for originality . • Justdial reviews highlight “good Gujarati delicious food,” and mention “excellent amenities and variety in foods” . • A reviewer on Wanderlog praised the serene, Vrindavan-themed ambiance, variety of starters, diverse mains, and inventive desserts like Kiwi Halwa and Shrikhand, and noted attentive staff members by name .

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What Some Diners Didn’t Like • A few voices felt the taste wasn’t up to expectations, with one guest calling the experience average or a bit oily . • A comment on Justdial criticized the pani puri water and indulgent dessert menu, mentioning limited ice cream options . • A YouTube reviewer lamented that while the spread was large, there were few options in starters and desserts, suggesting that other vegetarian thali outlets offered better value .

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Final Verdict

If you’re looking for: • A wide, flavorful vegetarian buffet with creative décor and pleasant ambiance, • A family-friendly setting with live counters, soothing music, and good service, then Madhuban is well worth a visit.

However, those seeking deeper flavor profiles, better variety in starters/desserts, or sharper pricing might feel let down occasionally. It’s solid, but not flawless.

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Overall Rating Highlights: • Ambience & Theme: Serene and well-executed • Variety & Presentation: Impressive, includes Rajasthani, Gujarati, and North Indian options • Signature Touches: Live pani puri, unique desserts • Service: Generally warm and attentive • Areas to Improve: Flavor consistency, selection depth,...