KFC — Restaurant in Pune

Subject: Urgent Complaint Regarding Extremely Poor Service and Misbehavior at KFC Outlet - Pavilion Mall KFC

Dear KFC Customer Service Team,

I Adv Aniket Suryavanshi writing to express my extreme dissatisfaction with the service and food quality I experienced at your Pavilion Mall KFC today. As a loyal KFC customer of the past nine years, having visited numerous outlets across India, I am appalled by the unacceptable treatment and substandard offerings at this particular location.

The service I received was exceptionally poor. The staff member who took my order was rude and displayed unprofessional behavior. Specifically, when I requested a zero-sugar Pepsi, my request was refused without a clear explanation. Furthermore, the lady who took my order was visibly unpleasant and misbehaved towards me and my companions. This kind of treatment is completely unacceptable and a stark contrast to the standards I have come to expect from KFC over the years.

Adding to my disappointment, the food I received was also not up to par. This further compounded the negative experience at your outlet.

As a long-standing customer, I am deeply disappointed by this encounter. The combination of rude staff and poor food quality at this particular outlet is simply not reflective of the KFC brand I have known and trusted for nearly a decade.

I urge you to investigate this matter seriously and take appropriate action to address the issues of staff behavior and food quality at the Pavilion Mall KFC outlet. I hope that my feedback will contribute to improving the standards at this location and ensuring that other customers do not have to endure such a negative experience.

Sincerely, Adv...

Went there to have some value meal after a movie. On the counter there was no one at first, after some time an employee came in, we were still thinking what to order. I asked some doubt regarding some meal, the person on the counter took it as an order, and placed it without our confirmation and payment. Then after some time when we finally told our order, she started saying we already gave your order, its in process and all, we cant cancel. It when I asked to call the manager, she immediately told the cook inside to stop. She started making faces, and when we said we want to order something else, reluctant at first, she took the order but then said that now cash can't be taken, we have to pay online which we didn't have as an option. So ultimately we had to leave. Really...

Very bad service staffs are very slow they don't have excitement to attend a customer I had this wrost experience 2nd time at the same place last time I had ordered a meal after that I changed before paying to them thn i cancel thet order and i was given order something else cashier was not allowed me to change the order she was very rud, you cant change the order now already I have confirmed now I cant i was like wait i haven't paid for it how is that possible the order cant change, she was very much ruad and doing time pass at the counter many people's was waiting to order but he was not hurry asking customer to wait this is pathetic service experience as a customer need to improve the staff and...