Pizza Hut | Baner, Pune — Restaurant in Pune

Pizza - 4 star Tried momo pizza, it was good. This is spicy side so be careful. The spicy rating is missing while ordering. Pizza base is fluffy and crispy which I like Quantity of cheese is less while the tomato paste is more Topping are at ok level

Ambience - 2 start This place is divided between pizza Hut and KFC. So the space provided for pizza Hut is cramped. So if you are looking for good dine-in place then avoid it.

Crockery used are of lower quality then what we used to get few years back. This can be better.

Staff - 2 star The staff are loaded with so much work that they do not have time "service" The customer. They are busy is taking orders.

From our table plates were taken out but was not cleaned. We waited for 5 min no one bothered to look at us as why we are standing. After I complained, they justified their mistake by saying the staff is new. I don't understand, why you employee a staff without proper training. More important, don't justify your mistake. Accept it and solve the issue. And for the uneasiness caused to the customer give them some complementary food or discount coupon.

Cost - 4 star Pricing is affordable. As they have good offers running most of the time.

Bottom line: Pizza Hut was a great place for dine-in earlier however now their policies are tilted towards...

We family of 3 visited this outlet yesterday, it was around 10:30, the outlet was preoccupied with other visitors, we ordered our meal for 4, just after we settled down to our seats the lady in her middle aged served us cold drinks like around 10:40 and pizza was served at 11:00 and soon the lights and air conditioner switched off, there were other families too, but we were the last one to be served, we were asked to shift to other table for better, we did that and in just 5 mins she started came to our table and said eat slowly and comfortably in Marathi, and again in 5 mins she came and said same, I asked her to call the manager to at least switch on one aircon, the manager there Pawan came and said they can’t do anything as it swiched off automatically at 11pm, so I said if this was the reason and everyday drill they shouldn’t serve us at 11 pm then.?.? In this hot weather sitting there and eating was bad decision we made, so we asked them to pack our pizzas and we left with a spoiled dinner date in 15 mins, A bad experience for service and ambiance and hot cold drinks☹️ Pizza Hut you...

The food served here was quite good and I really appreciate the taste and quality. However, the overall experience was badly affected because of the staff’s behaviour. The way they interacted with customers was extremely rude and unprofessional, which left a very negative impression. Good food alone cannot create a pleasant dining experience as customer service and respectful behaviour matter equally, if not more.

It is very disappointing to see staff treating customers in such a ruthless manner. Basic courtesy, politeness, and respect should be the foundation of hospitality. I would strongly request the management to look into this issue and provide proper training to the staff on how to communicate and behave with customers. A little kindness and professionalism can go a long way in making customers feel valued and comfortable.

I truly hope the management takes this feedback seriously and works on improving the service. If staff behaviour improves, this place has the potential to become a much more enjoyable...