Burger King — Restaurant in Tamil Nadu

BURGER KING APP SCAM ALERT 🚨

Worst service of Burger King (VR Mall Branch in Anna Nagar) I ordered burgers through the app of burger king, My order got confirmed and I paid online. I waited for the order for nearly 2 hours and still it is undelivered. This is total scam on the app of the burger king. The app shows order is being prepared but the delivery is not even completed. I had even called on phone (30 times) to get the update of my order to this branch but they never even picked up my call. There is no customer support on the burger king app apart from email or branch contact number. I am feeling very disappointed and frustated and feel like giving a curse to them on a lunch time. If they dont want to deliver the order then why are they taking UPI payment from customers. There was no delivery partner assigned to me on burger king app. The app shows that Burger King Anna Nagar branch has the responsibility and all contact is theirs on the app. Please be aware and never order on the burger king app on playstore/appstore. In future I will 100% never ever visit burger king even if I starve and die hungry. Worst service and worst customer support on the app and branch of VR Mall in Anna nagar.

PS : After waiting 5 hours even I did not recieve my order and from the burger king (anna nagar branch) Finally I called them and after having a conflict they gave me full refund and cancelled my order. It is so stupid to order from burger king with such terrible experience that I cannot expect even food from them nor the delivery. Ultimately I waited, I starved and my order got cancel and refunded (even after paying full amount online before placing order) It’s a complete mis-management by the staff, system and the company who does not have the responsibility towards customer satisfaction and order...

This is my first time experience in burger King. I would like to mention my experience at Burger King, VR mall, Thirumagalam, Anna nagar, Chennai. First of all, ordering experience was easy and friendly, and you would get it fast(as it is a fast food shop 😉). Secondly, The ones shown in the picture is not what you get, I was surprised too see the size of burger, chicken wings contradictory to what is shown in the menu. You can see the picture below. The burger doesn't fit the franchise name (Burger King), and you have limited items inside the burger(I ordered crispy chicken burger, which had yellow cheese and onions only apart from chicken fill😅), No wonder BK cannot survive in India(Just a name only). I Would prefer KFC, MCDONALD over the burger in Burger King(BK). Thirdly, It is highly contradictory to what the owner says, "they say it's affordable", According to me it's not, affordable means it should be satisfying the customer in quality, quantity and price), I would say that quality is good, but BK lack in other two. I would say it's COSTLY and unsatisfactory for the price you pay! Keep in mind that loyal customers are needed to keep one successful. Better take this into consideration and make it better. I rate you 3 stars overall so that you won't be discouraged, Consider my honest...

ATTENTION!!!!! AWARENESS: Guys check it out!!!! We ordered double crispy patty chicken but it came with single patty so I went and asked they didn't replied anything consolidate answer and gave me a new double crispy patty burger with double crispy patty and it only had two small thin onion rings and no lettuce..it's not exactly looked as in display picture..ok I ll say about fiery chicken , there is no onion or tomato and it had little lettuce . I need to find the lettuce tats how my fiery chicken burger was...is this how u will provide in india ?! If it was in Florida would u provide the same quantity and quality of burger?? If u guys going to sale like this then update the display picture as like ur selling your burger... No one raising any questions. IMPORTANT : everyone should ask if you are getting burger like this. Don't hesitate to ask. It's your Penny. Very pathetic. Don't cheat people in this way . This is not first time, already I asked this in Forum Mall Burger King.

I attached my bill copy and burger pictures which I got from Burger King. Happened in VR...