Café Coffee Day — Restaurant in Tamil Nadu

I’m a regular customer at the RS Puram Cafe Coffee Day outlet. While I enjoy the taste and quality of the coffee, which i like more than starbucks, there’s a serious issue that keeps happening which needs attention.

On my recent visit, I placed my order, informed the staff that I wanted to use the CCD app for Bean rewards, and asked for the bill right at the counter. The staff said “Okay sir” and told me the total was ₹710. When I pointed out that the same order was ₹655 last time, he said the prices had been revised. (But not really revised)

The coffee was delivered to my table and was really good—just the way I asked, and the staff was polite in general. However, even after asking for the bill multiple times during my visit, I only got it at the end when I insisted again. That’s when the staff finally scanned my app again and gave me the bill— which was 655 indeed and not 710.

This is not the first time this has happened. The amount we pay is not billed immediately, and unless we follow up multiple times, the staff tends to avoid giving a bill—trying to keep the total paid amount for themselves. This has happened with more than one staff member at this outlet, and it’s very disappointing.

If I haven’t asked for the bill, i would have paid extra.

Cafe Coffee Day seriously needs to look into this. Customers should always be given a proper bill for their payment without repeated requests. It’s not just about the money—it’s about honesty and trust. If this continues, it can affect how people view the brand, no matter how good...

I had ordered for 2 coffees. The lady at the counter then asked if we wanted whipped cream, some other item, if we want the coffee strong etc. We responded and accordingly the order was taken. When I was however swiping my card, I noticed the total was Rs. 811 and was informed whipped cream was extra and that some Devil drink had been ordered instead of the Classic Cold Coffee we had ordered.

Subsequently, we had asked the order be redone. The person who was assisting us asked the other person on duty to do this. He once again asked us how strong we would like our coffee. Typically when this is asked to us in any other restaurant, this is not additionally chargeable to make it strong. However, it was a rather rude surprise to notice that about Rs. 105 was added. Had they told us there was an additional charge, I would not have notified them to make it stronger.

Likewise, I had a bad headache from the frappe I had ordered. It was cold (I understand that the frappe's nature is that). But it was difficult to think for a bit and my brain froze and became rather hazy.

I would strongly recommend that communication (particularly of how much an item and any add-ons will cost rather than take an impression that any items mentioned would yield customers to pay) of pricing and nature of product is communicated clearly and strongly.

Absolutely unhappy and...

This is my one of the favorite coffee shop in R.S.Puram, Coimbatore, India. This is located just west TV Samy road which is near by my home in India. I like this place because it is neat and clean. I usually go with my family there. This is a great place to drink your favorite coffee. I had a great experience whenever I go there. They are offering various flavors to the customers which you may know already. They have some good snacks as well. This is place you can bring your children. High chairs are not required for children’s. The parking is little difficult to park. You can park where you find a free space in front of the store. You have to walk to get your cars sometimes even little distance. They don’t have facility in the outside of the coffee house. You need to sit inside and relax while you taste your coffee. I would recommend this place for my friends, family and others as well. The entrance has accessible for everyone. The orders were quick. They have menus to choose from. They have nice cold coffee as well. What more? Have a nice coffee with friends and family! Enjoy...