Cake Waves Selaiyur — Restaurant in Tamil Nadu

Ordered a designer birthday cake for my kid a day before and paid the advance amount, Promised the cake will be ready by next day 3 o clock but I told I need only on 5.30 pm. Agreed.

On my kid birthday 4.30 pm I got a call from cake waves informed my cake is not ready and in progress will be delay by 1 hour also once ready will inform sir then you can come and collect. I said OK as I need only on 5.30 pm. But after that no call. I called back the same number and asked about the cake @5.30 pm but they told cake is not ready due cake chef's not available and will take another 1 hour. This time I got angry and they spoiled the day all our friends and family are waiting for the cake. I said OK I will come 6.30 pm directly without call if not ready give my advance amount I will look for alternate options. So I reached cake waves by 6.45 and still cake is not ready and again told us to wait another 30 mins. I really got angry if not possible they have to told us on afternoon itself then I can buy cake in some other place but last min they told like this. So I asked for refund the advance amount and after shouting they gave me the advance amount. Because of this incident My entire day got spoiled and immediately I went near IBACO and purchased Ice Cream cake.

My intention is not getting my money back I wanted the cake but they didn't provided me the cake. That's why I am writing my full story.

I request everyone not to order cake from this shop if you want to buy it anything directly go and purchase but don't order anything and don't spoil the day...

Taste wise it's okay. But service is worst! (19/01/2024) i gave an order of 1 kg German forest with sky blue theme outside. It was for my nephew's 2nd birthday. As they noted all the details and also charged for the colours and styles. On 21/01/24 afternoon 2 to 3 pm , I went to receive the cake. They didn't do anything what I told , it was looking so simple. No designs what I told and even the colour too. The person at the cash counter pretending like anything. He was asking when did u gave the order , I said 2 days back only I gave and u were the person who noted everything what I said . He was blinking . And that idiot complained that u should have atleast sent an picture to WhatsApp number. With proof I should that person , I sent the picture to their WhatsApp number.

This is really bad on cake waves. He didn't even apologize what the mistake they have done . Shame

My advice would be please do not go for cake waves . They'll...

Worst decision ever taken to place my daughters 1st birthday cake. Placed the order at least 2 weeks ahead and explained the requirements along with design. They assured they will do it perfectly and deliver to destination. On the day of party, they create a chaos stating cannot deliver and in fact they didn’t start working on the cake, when it was 3 hours left for the party. I had to get the cake picked but it just slides aside when we are all set to cut cake. The cake layers had so much sugar water that it couldn’t hold the fresh cream, as support to the layers cake cutting spoon was used, I asked for berry blast flavour and payed 4000₹ to which they gave simple vanilla flavour. The staff had a very bad approach when we went to enquire before party. NEVER ORDERING BACK nor SUGGESTING ANY ONE...