CakeBee - Your Favourite Bakery & Cake Shop — Restaurant in Tiruchirappalli

⭐☆☆☆☆ Once a fan, but now disappointed

I’ve always been a big fan of Cakebee – the quality, taste, and consistency across outlets made it one of my go-to places for cakes and desserts. But my recent experience at this particular store has been quite disappointing.

The display area had visible stains behind the glass – not what you’d expect from a place that once set the standard for clean and appealing presentation. Surprisingly, there were too many staff members present, yet almost no one attending to customers efficiently. They clearly have the capacity to handle a crowd – I’ve seen other outlets do it well – but here, the energy just wasn’t there.

What was even more concerning was the condition of the cakes in the display. They were meant to be chilled, but instead looked warm and semi-melted, almost as if they’d been sitting out too long. I asked one of the staff if there was a power issue or refrigeration problem, but she assured me there wasn’t. That only made it worse – this wasn’t a one-time mishap but a lack of care.

As someone who’s genuinely loved Cakebee over the years, it’s painful to say that this experience has changed my mind. Quality and service have clearly taken a hit at this location. I hope they turn things around soon – but for now, I’m no...

On 15.05.25 I had a great experience. At about 19.45 hrs, myself and wife went around Trichy city to get a Chocolate truffle cake for the birthday celebration of our daughter but couldn't get one as all the shops had sold out and offered low demand flavors. As my daughter was very specific about the chocolate truffle we couldn't choose the other ones. Frustrated, we turned to leave this shop and waited for a few minutes as it was raining. At that time the Manager of the shop Sri.Senthil Prakash had come to us and told that he would try to get a cake of my choice from their branches in neighborhood but found in vein. Still he didn't leave the attempts and tried the factory. The time was 20.00 hrs then and closing time for the factory . However the the repeated requests of Sri. Senthil Prakash couldn't be thwarted by the factory people. They agreed to deliver the Chocolate truffle at 21.00 hrs. At last I got it at my residence at 21.30 hrs delivered by the Cake bee staff. Thanks to Sri. Senthil Prakash who had taken all the effort to satisfy a customer duly understanding their needs. Hats off to Sri.Senthil Prakash and many more thanks for the tasty, delicious and pretty Chocolate cake....

Cake bee used to be golden standard for bakery and cakes especially. However a lot of notch bakers have cropped up in Trichy these days. Cake bee used to differentiate with service. I remember days when folks made every cake order feel special. However recent experiences are different. Today for the first time i had to switch to a different bakery in last 6 years because the staff in this branch won't be available to respond. Every call was responded with a direction to WhatsApp them something. Once I message there won't be any reply. Then I have to call back. I seldom have time for an 'onerous came order project'. I wish I could place my birthday cake order in 3 -5 minutes. Luckily I could do that somewhere else Today. I guess complacency has long started to set in with the staff. Poor service and attention are apparent. Poor product may be forgotten but poor service sure leaves a bitter...