Lapino'z Pizza Vasai- Palghar (Maharashtra) — Restaurant in Vasai-Virar

I have never had a bad experience with their pizzas, but yesterday was the first time that I experienced their customer service, since I have always ordered from other delivery partners. After noticing that there were better offers on their direct app, I attempted to place an order but found that their online order placement feature was unavailable (no delivery neither an option for pickup was available on the app). I called the restaurant and they asked me to place an order via a Whatsapp message on a number they provided. I even enquired about the availability of the offers if I proceed to order using this method and was informed as long as it was available on the app, it would apply. After sharing my order on Whatsapp, and waiting for 30 mins for a response, we decided to proceed to the restaurant to pick up our order, and on arrival we were informed that our order was not placed as "we did not call to confirm" our order after sharing it on Whatsapp. After a short squabble, the person said the order would be prepared but the discounts would not be applicable, and blatantly refused that we had any conversation about the offers being available if we are unable to use the app to avail them. There was no acknowledgement on the servers end that there may have been a miscommunication or misunderstanding. The very clear fact that your employees do not know how your app and website works or when certain services on the app are unavailable is a clear indicator of the poor training that your franchise offers on operations. And your short cut method of placing orders via Whatsapp takes away accountability from your servers, which leads to a poor...

My visit to this outlet today was far from satisfying. Arriving around noon, I immediately noticed that most of the air conditioners were switched off, leaving the place uncomfortably warm. Despite my request, the staff only turned them on briefly, leaving me sweating throughout my meal. To make matters worse, there were mosquitoes and flies buzzing around the tables, which was quite unpleasant.

As for the food, I ordered a Pasta, Garlic bread, and a Ginger Ale. The garlic bread turned out to be excessively salty, overpowering any other flavor. The first serving of pasta was a disappointment - it was overcooked and resembled more of a mush than pasta. After complaining, the staff replaced it, but the second serving wasn't any better. It contained sour and rancid paneer cubes along with spoiled mushrooms that were completely black and emitting a foul odor. Fortunately I had just a few bites and I am just having an upset stomach. But for someone it can cause food poisoning.

It's evident that La Pinoz has undergone renovations, but unfortunately, it seems to have affected the quality of their food negatively and they no longer understand what food safety standards are. While the Ginger Ale was decent, the rest of the meal was subpar. I'm sad to say that I cannot recommend anyone to visit this place based on my...

Worst Experience! We had recently visited Lalpinoz Vasai branch & we were disappointed a lot. We ordered Smoked Mac & Cheese Pasta, Stuffer Cheese Garlic bread, & choco lava cake. The bread was so dry & there was no filling of cheese at all, the choco lava cake tasted like chocolate dough because it wasn't baked properly. According to the texture 119/- is to much, Iyanger bakery served better choco lava cake then this. As we sat on the table, there were no tissues & we had call twice for the tissue. The chilli flakes & oregano set was all over dirty as it has been not cleaned after being used by the customer, when we touched, it was so sticky & disgusting The sofa isn't cleaned after the guest checks out, there was hair on the sofa & spill chicken pieces on sofa. Please maintain hospitality & provide comfort to the guest apart from...