Domino's Pizza | Lake Town, Kolkata — Restaurant in West Bengal

Extremely Disappointing Staff Behavior at Domino's Pizza, Bangur Avenue

I visited the Domino's Pizza outlet at Bangur Avenue recently, and I am extremely disappointed with the behavior of the lady staff. From the moment I walked in, the staff were not only unprofessional but also appeared disinterested in helping customers. There was a distinct lack of courtesy and respect, and they were clearly more focused on chatting amongst themselves and counting money rather than providing proper service.

When I asked about a menu item, the response was dismissive and very very rude, and the staff didn’t seem willing to engage or answer my queries. Furthermore, the order was very delayed without any apology or explanation. I felt completely ignored and unwelcome throughout my entire visit.

This kind of customer service is completely unacceptable, especially from a well-known brand like Domino's. It's a shame that this outlet doesn’t seem to prioritize customer satisfaction, and based on this experience, I won’t be returning anytime soon.

And at last I want to inform you that we are buying pizza's from your outlet with our own money. We are not begging, and also you are not blessing us. So do check your management and must change that lady staff.

I hope management takes note of the behavior and takes necessary actions to improve the experience for...

Very bad experience .They sell their food by mis guide customer.I asked their staff about offer and was informed that if I order 2 pizza of same price than I will get 2 cold drinks.When my bill came I found that I was charged for cold drinks.When I asked them about this than the lady who took my order said that she didn't say anything free and told me that she told if I order 2 pizza than I can get 2 cold drinks in that discount price.SECONDLY they do fraud in billing too.I was charged Rs 33/- extra wrongly which they returned me after long discussion.If I had not checked than that amount goes in the pocket of outlet.If they do same with 100 customer than they are earning Rs 100000(one lac) monthly for free.BEWARE when you go to dominos bangur than must...

Ordered through swiggy the order got accepted and my delivery location was Laketown not even a kilometer away, got a call from the restaurant that the delivery location is not within their limit and i have to pay extra charges whereas i have already paid the full charges through UPI, i had to walk down to the restaurant to collect the order and then got a call to wait around 500ms away from the restaurant as they have to deliver it to me outside the restaurant i&i can't pick pick up the order by myself this is how restaurant is working or should i say their staffs are working, starting from the delivery guy to the lady who called me was involved in this. Very very poor customer service i will say the...