Gupta Brothers — Restaurant in West Bengal

I orderd th Swigy about 2/3 dayes ago for1) 2 -Rabri 2) 1pce -Raj kachori 3)2pcs- Dal kachori 4) 6 pcs - Gulab Patti sandesh I Receved 1)1-Rabri 2)1pce- Pyaj Kachori 3)2pcs- Dal kachori & 4)6pcs gulab Patti sandesh. As we do at house who checkes stuff take it & start eating i started eating when searched by my mother there was no other Rubri when I asked my doughter for Raj kachori he told me papa you did not order Raj kachori chat & that's why they sended you only kachori it was never happened with us as we always order infact my son or my doughter do it for me but they do it through Zometo & i did it through Swigy when I realised it is not Raj kachori but it's pyaj kachori i told my doughter to complaint in Swigy they 1stly asked many questions required many photos & then replied they will go through & reply in 24 hours but no reply receved then we again mailed they categorically refused claim even after seeing photo graph they can't see it's a Raj kachori or Pyaj kachori where as in photo it clearly shows pyaj in that kachori & that in any way don't look a Raj kachori,they don't even see rabri boxes are one or two even thou I am there regular customer i order Grocerries i thin I ordered for last 100+ times they can even see in there record that i never make falls claim but they not seen it. But on the part of Gupta Brothers they are a Renowned firm how this type of mistake is possible there without wrong intensions. I am dis appointed with service of Swigy as well Gupta Brothers Lake Town please be aware check your stuffs even if you...

4/5 - for the dine in experience. Would recommend their chai, malai toast and Radha Ballavi.

1/5 - For the Chittri (Tray) Experience. Would not recommend you to order trays over here. We ordered 7 Trays for Holi Festival for family and the pickup time was set at 9am. They made us wait till 11.30am for the trays as they did not all items ready.. even after 11.30am they didn't have all the items we ordered, but instead we had to settle for something else available with...

This is inform you that Gupta brother in Lake town i went for purchase sweets for party order of my house and i want to taste some sweets but manager refuse to check the sweets and behaviour of the manager is very very bad this was unexpected for me i request to the director to take action again him and you loose the business if you keep this kind of person and then i went Tiwari sweet to buy sweets and they behaviour is very good and i have purchased the...