Mahalaya Snacks Corner — Restaurant in West Bengal

This is one of the oldest fast food joints in Lake Town Area. Although the management has done some good job with the outlook of the restaurant, but the quality and quantity of food served for the same dishes, have gone considerably south.

I had ordered several times with this restaurant, and here is a summary of my experience: 29-July 2017: Chicken Roll (mostly skin part of the chicken given), Lachcha Paratha (Good), Chicken Bharta (again, chicken skin filled, without some real fibrous chicken pieces in bharta), Chicken Lollipop Full (Perhaps they poured in all the remaining oil into this). 22-July-2017: Rumali Roti (ultra soft, lovely), Chicken butter masala (smelly chicken pieces), Chcken Kabab (Okay). 11-July-2017: Chicken Roll (made with leftover bread), Chicken Butter Masala (Smelly chicken pieces), Aloo Paratha (Awesome! Ohh. It was Aloo Paratha???? Where was the Aloo??? Rs 80 for plain paratha without aloo... hmmm) 20-Jun-2017: Rumali Roti (great as usual), Chicken Bharta (Well prepared), Egg Chcken Roll (smelly chicken pieces) 7-Jun-2017: Veg Fried Rice (Bad quality rice), Dal Fry (One of the best I ever had), Chicken Pakora Boneless (No boneless, I found a lot of tiny bones in there. Be very careful while eating this dish from Mahalaya), Chicken Roll (Again smelly chicken pieces, and mostly chicken skin pieces only, that are boiled, not even fried). 11-May-2017: Chicken Roll (chicken skin pieces, wonder why they put skin pieces in chicken roll that you can't even tear off with your teeth), Dal Fry (very good), Mixed Fried Rice (everything was good except the rice quality).

Being a food critic and enthusiast, living in Lake Town Area, I had seen this restaurant go from strength to strength over the time, standing tall. But, today I can say that this restaurant is surviving ONLY because of...

I recently visited Mahalaya Restaurant, and here’s my experience:

Food (⭐️⭐️⭐️⭐️)

The food was the highlight of the visit. The flavors were well-balanced, and the dishes were cooked to perfection. Whether it was the appetizers or the main course, everything tasted fresh and delicious.

Service (⭐️⭐️)

Unfortunately, the service was not up to the mark. The staff seemed inattentive and not very welcoming. It took longer than expected to get our orders, and the overall experience could have been much better with a more courteous and efficient team.

Facilities (⭐️⭐️)

One major drawback was the lack of a toilet. This can be quite inconvenient for guests, especially for those who plan to spend a good amount of time dining. A basic facility like this is essential for any restaurant.

Overall Verdict (⭐️⭐️⭐️)

Mahalaya Restaurant offers great food but lacks in service and basic amenities. If you’re looking for a place with good food and don’t mind the service issues, it’s worth a visit. However, improvements in staff training and facilities would enhance the dining experience...

I recently had an unsettling experience at Mahalaya Restaurant that warrants a candid critique. During a visit intended for a simple takeaway order, I encountered not only unprofessionalism but also questionable payment practices that need to be addressed.

Upon placing my order, I opted to pay using UPI, only to be informed by the staff that this method would incur an additional GST charge—a surcharge that mysteriously didn’t apply to cash payments. This inconsistency in their billing not only seemed unfair but also lacked any reasonable explanation from the restaurant.

The situation escalated when I questioned this policy. The response was blunt and discouraging: pay the extra fee or leave without your order. Such rudeness and lack of customer care are unacceptable and reflect a serious lapse in service standards at Mahalaya.

It’s disheartening to see a restaurant not only engage in potentially deceptive practices but also fail to maintain basic decorum in customer...