Erode Amman Mess (ஈரோடு அம்மன் மெஸ்) — Restaurant in Zone 13 Adyar

Hi,

Still no reversal of payment made at your branch.

Appreciate your swift response.

Account No XXXXXXXXXX debited with INR 505.00 towards TO POS:RR NO:400316149733:63060540-ERODE SHREE AMMAN MESS CH on 03-JAN-2024.

This was the SMS which I showed up at your Velachery branch to the service person and cashier selvaraj.

But the way service person and cashier handled was awful.

All these days check your CCTV for my repeated visits to your outlet for the food mainly your taste but today it’s all diminished and wiped away by the service.

Kindly do educate the staff to handle such situations and I strongly recommend to educate the staff who handled my table not other staffs bcoz they were cordial in liaising with customers.

Note :

My table was No: 14 Date : 3/1/24 Bill no - 416 Order ID - 100010 Type - Dine In Captain No: 1 Bill amount : 505/- Branch : Velachery

I don’t deny the food taste it’s good but the way the customer handling in Velachery while closing the bill was pathetic. It was my repeated visits to this particular outlet but today all gone for a toss by the service by the person who attended my table and the cashier. Highly disappointed. Twice amount was debited but while swiping the card. First time when it was debited I showed the debited message and debited statement from mobile bank app. In addition to that he said no give your card and swiped again as if he is smart. Bill amount of 505 debited twice but he told today you will get reversal or else we will refund. I don’t understand what’s is the system they follow??? And why they use these type of swiping services from their bank which they operate??? The reason why I would bring this to limelight is the way the service person showed is gestures was awful and provoking but kept calm and cool and paid again and came off from the outlet. All these days I kept suggesting my fellow mates to try this authentic food now I should stop doing that bcoz to have this authentic food we need to bare these type of service...

First thing first most of the reviews are not legitimate. So please don't dependent on it. This is my first experience in this restaurant and that is not good in terms of money we are spending. As I said in my first line there is big hype created by the media stars, you tubers etc. as this owned by an actor so there is no surprise in it. But it is not worth for the money we are spending. It is a very small restaurant and it's the reason for more waiting time. When I visited on 14th Jan, I barely waited 15 mins as its less crowd. Atmosphere is good, but again in terms of money we are spending it's not matching. I ordered Guntur Chicken, Nethali Fry, Mutton Birayani and cool drinks. Guntur chicken is horrible it's not even hot when serving and I expected some spice in it, but there too I disappointed. Before ordering I asked the guy how it was and confirmed it would be spicy. Nethali fry is good, its hot crispy. Mutton Birayani its horrible again, less salt and taste not good, I would never use gravy when eating birayani, but here its eatable only with gravy. Too much Ghee. We felt greasy thing while eating birayani and my hand is full of GREASE. This we never expected/experienced in any restaurant. I don't know what the hell they are using, I do not suggest Mutton birayani for senior citizens, heart patients etc.

Conclusion: I would recommend avoiding this restaurant. As the money we are spending it's not worth and I use to frequently goes to OMR Thalapakatti, ZAITOON, PALM SHORE are very good in ambience, food etc. ZAITOON and palmshore serves many varieties than anywhere and taste also very good I think the price is also almost matching with the Amman mess.

THEY ARE PLAYING US WITH STAR AND PAID REVIEWS. SO DO NOT WASTE YOUR MONEY, IF YOU WANT TO TRY GO ALONE INSTED OF...

If you are planning to go on a Sunday better giveup that plan as you have to wait minimum 30 mins before entering into the hotel. We ordered a cup meals for my kid, parotta and pepper chicken gravy for my wife where the pepper chicken gravy was nothing pepper'y. It was just a gravy with chilli flavour. First impression - disaster. Then I found some mutton kulambu in meals for self which I ordered and they gave only the kulambu and not with rice. When I asked why rice is not included,the gave a reason which made me spellbound - "this is the gravy which you can use with rice sir". Yappa - then you have to include it under GRAVY section and not MEALS SECTION and gave this feedback there itself. While finishing the meals, the waiter brought in 4 people to sit in the place where I was eating and those 4 ppl were literally staring at me. I just closed the banana leaf and left in a hurry carrying all the things in hand to wash my hands. AM I EATING IN A MARRIAGE HALL WHERE PPL WILL STAND IDIOTICALLY BEHIND OTHERS TO GRAB THEIR CHAIR?? Am I not paying? Gave this feedback to the supervisor lady as well where that amma said : ellarum wait panranga sir.

If others are waiting, am I supposed to eat fast or eat incomplete food? Yaar pa neenga ellam???

And this is just a hotel and not a mess as the name reads. Just an over hyped hotel where the taste is average and the...