Gelato Factory — Restaurant in Bali

Have been coming here since it's opening quite a few years ago and seen various changes as time went by. Good to see it's survived post covid especially as our preferred gelateria (Rivareno) is closed.

When they first opened they offered the usual classics like hazelnut, chocolate, etc. and also some really interesting fruit flavours. The display was colourful and enticing and the portions were fair.

Over time prices have gone up, portion sizes shrunk (they even weighed the icecream at one point before handing it over), a waffle station was added but it is now gone. There's still a large selection to choose from but not as exotic as when they first opened.

We normally get a gelato after dining on eats street and go for a walk. For the first week of our holiday Bali temperatures were mild so it was disappointing how fast our icecreams melted. I've not had one since then but my partner has. If you order a cone you should fold the wrapper underneath to stop it dripping out the bottom or sit and eat it there if there's a seat, and lick fast.

The gelato is good if not...

Horrible experience for my family trying other Gelato outlet other than the usual! Service was terrible, the cashier either forgot or took a long time to enter our order and while waiting the toilet door next to us can't shut and kept open..no latch or door closer. When the order finally came, DID not follow our order NOT to use chocolate sauce. Never mind about the hygiene, the trainee sliced the strawberry with her bare hands lifted up mid air. It was a chaos...4 people buzzling behind the counter but seems none gets done fast. The cashier who helped did put on plastic gloves while slicing strawberry. But she also used that same disposable glove to handle bills at the cashier prior handling the foods. Big...

I didn't have a gelato as bad as this in a while. Presentation is all right, although good ice cream is usually in air tight containers that don't spoil the taste. This gelato is tasteless, overly sweet, not creamy, not smooth texture and yes, tasteless.

No sir, I don't mean to 'put down your business' so I removed the unnecessary remarks.

And no sir, I'm not a specialist, I just know a good gelato from a bad one.

You can take the feedback and improve the quality of your product... Or you can ignore my opinion and do business as usual.

The store was full of tourists anyway. Location is...