McDonald's Harmoni Batam — Restaurant in Batam City

Waited for 30mins and realised they lost my order, only when i approached the restaurant mgr on duty that was told i will get the food in 5mins, ended up waiting for another 15mins, i even hv to tell them what they didnt include in my order to hurry them...not a single apology from the restaurant mgr in charge. Any Singaporean going there, just take note.

For Mc, the restaurant manager does not have the ability to manage the staff and have a system to handle the orders. Individual items within each order are done by different staff, but no one is tracking whether the orders are done...i saw some mcfloat done and dumped on the table for at least 20mins and no one bother, is this the MC std in Batam? Quite chaotic due to a lack of a system. You may want to consider reviewing the ability of the restaurant manager on duty on 17 Dec evening between 7-8pm, either to downgrade her to let her learn under someone more competent or send her for further training and track her...

First time eat in after pandemic at the 1st floor, wasn't the best experience at all, due to the noise & screams created by the kids playing on the same floor & room. I just thought the kids area should have it's own separate room. Besides, I think it's not really safe place for kids to play at all, where their play ground is located really really near to the stairs, where unsupervised toddler could've just goes down the stairs and accidentally fell... We've actually seen 1 parents sat on a different room, and just let their toddler play alone unsupervised, and several times ran towards the stairs, and had to be reminded by one of the staff that is by chance noticed the...

A 3 storey 24hr MCD nearby my hotel so I came by to have a Cuppucino. The coffee was fine, especially for a fast food joint.

The main reason for me to write this 5 Star review is becoz I saw a very diligent and hardworking staff/server who needs to be commended. He went around doing his job from the counter to serving table to table, to clearing up the trays and rubbish to even mop the floor with a keen joyous smile when a guest accidentally spilled 2 whole cups of juice on the floor. This server is the best example I have encountered in the past decades of dining at MCD worldwide. I hope the mgmt takes good care of his career advancement.

Well...