Sand Beach Bar & Restaurant - Icon Bali Mall — Restaurant in Denpasar Selatan

(Rating adjusted after kind and understanding response from the restaurant)

Usually I don’t like to give bad reviews, but this was an experience. One week ago, we ate here for the first time. The food was ok but we found a metal fish hook in our food. Luckily, we noticed it in time because that could have been really dangerous.

Despite that, we decided to give the restaurant a second chance today (as the fish hook could have just been an honest mistake).

I’m lactose intolerant, so we explicitly ordered only food that was labeled dairy-free on the menu. We chose the bread & dips, which, according to the menu, should have been dairy-free. However, before that I ate from it (luckily!!), we asked about it to find out that the bread did contain dairy and was also baked in a lot of garlic butter.

We sent it back after only a few bites (from my friend who wanted to try what was in there before asking), yet they still wanted to charge us for it….

I suggested they update the menu because it’s risky for people with allergies if they label things as “free of” when that’s not actually the case, but they didn’t seem too concerned when we told them.

No blame to the staff, as they were kind, but having two bad experiences in a row like this is quite something…

I really hope they update their menu and take allergies more seriously because this can be dangerous and give customers a really...

Quite disappointed - poster advertising "cold opening special, buy 1 get one free selected cocktails all day"... the "selected" cocktails being four of their cheapest creations from their "signature" cocktails menu which mostly consisted of unusual in-house ingredients you wouldn't expect elsewhere e.g. cream cheese, lemongrass, wine and watermelon. Settled on one of the four which initially wasn't available as they didn't have an ingredient, but given it was the only one that sounded palatable to me, tried it and was quite happy with it, but not too impressed with this offer given how limited it was.

Tried their "Loaded Fries" which were quite nice, as most of their other menu items were a bit too "artsy" for my liking. Also had a Mango Smoothie which was quite tasty, however was served to me in a cracked glass, so wasn't too thrilled about that (how could you not notice a large crack when making this?!).

Atmosphere and location is nice given it's on the beach, however didn't enjoy hearing the continual scuffing sound of some of their staff as they walked around serving people while dragging their feet across the floor. Nothing screams "I'd rather be elsewhere" than staff who cannot be bothered lifting their feet when walking and portraying a level of...

I went for dinner with My family and friends last July 6th and it was incredible! Everything from the scrumptious food to the super helpful and friendly staff was just perfect! Our personal favorite was the tenderloin steak and The nasi goreng which were sooo Good! Even The dessert was sooo Good! For the best table do book The one closest to The beach to get an amazing beach and sunset view! There are lots of Promos here including Happy hour and other interesting promos! so make sure not to Miss it!The highlight of The night besides The food was The ever so friendly staff! A special thanks to:

Floor captain: adi • cashier: Vania •Hostess: Selvi and Pradnya •waitres and waitresses: widastra, Irma, Nova, Ngurah, Eva

Thank you guys for making our dinner memorable and special! Will be coming back very soon!

Looking for The best Restaurant with a view, Good food and friendly staff? Sands Beach Bar & Restaurant...