Bijin Nabe Pondok Indah Mall 3 — Restaurant in Jakarta

First time visiting Bijin Nabe at PIM 3 (after previously been eating at the one in Plaza Senayan). I went to this place on a Sunday, at 4.30pm. No one in sight. It was pretty much empty, perhaps there were 2-3 tables being occupied, but they were about to finish. The server was terrible, did not look like she got paid well, and just threw her frustration at the customers (in this case, it was me). I said I needed a table for 4. She made it as it I was breaking some kind of policy by coming without making a reservation in advance. If it was a problem, she could have just said getting a table without a rsvp was not possible, instead she told me to put my name & phone number down. I asked her what time would the table be available & she said "Impossible to tell". My parents were peeping through & it was really empty. Then, 3 customers went out & were looking around to make a payment. A female server came out & was serving these customers. After it was done, I asked whether it would still take a long time, and without even looking she just said, "Yep, very long!" & left. This has never happened to me at Bijin Nabe - Plaza Senayan, even during peak hours. Kinda embarassing for an establishment like Bijin Nabe. We didn't even dress up poorly at the time, and we were being polite, but the way the first server (& the second one) were serving, it was...

Bijin Nabe in Pondok Indah Mall 3 is a gem of a restaurant for anyone craving authentic Japanese hot pot cuisine. The moment you enter, you're greeted with a minimalist yet elegant décor that sets the stage for a serene dining experience.

The centerpiece of Bijin Nabe's menu is their signature collagen hot pot, which is not only delicious but also touted for its health benefits. The broth, simmered to perfection, is rich and flavorful, forming the perfect base for a variety of fresh ingredients. The quality of the meat and vegetables provided for the hot pot is top-notch, enhancing the overall taste and experience.

Apart from the hot pot, their side dishes, like the Tsukune (chicken meatballs) and the Karaage (Japanese fried chicken), are must-tries. Each dish is prepared with care, exhibiting the perfect balance of flavors and textures.

What truly stands out at Bijin Nabe is the attentive and courteous service. The staff are knowledgeable about the menu, eager to offer recommendations and assist in the hot pot cooking process, ensuring a delightful meal.

In conclusion, Bijin Nabe at Pondok Indah Mall 3 is a culinary haven for Japanese hot pot enthusiasts. It's an ideal spot for a comforting and healthful meal, whether you are dining solo, with family, or...

One thing that this restaurant need to improve is their communication. We order 2 soup (collagen and Tom Yum) and they told us that we will get 1 refill for each of the flavor. We need to ask and remind 3 times to get our refill. . And when the refill comes it only 1/3 from the orginal. When we ask then the waiter then she explain that the original is 450 ml and the refill is only 150 ml . Whatttt??? Why don’t they inform us in the beginning .

Then the 2nd bad thing also happen when we ask to refill our cold ocha, the waiter come and pour us the hot ocha… when we ask she said that the jar is for cold ocha but they refill with hot ocha but forgot to put the ice cube into the jar. OMG

No comment on the food , this actually one of our favourite resto , but this time sorry to say the service is really bad.

I hate to write a bad review , but this time I feel i need to for...