Bella Italia Restaurant Legian — Restaurant in Kuta

The stafs who is looking delivery part so rude , good coming so ,mesy ,cold even i ordered pizza it came 2 piece less mean that someone eat my pizza it was look like so bad.and burschetaa also everything many times i tried to order from.this resto came super cold mesy looks bad. So we paid for what. I never see this kind of place in all bali. Living here almost 9 years been everywhere even burger king servos delivery much better than this resto and after pizza i had funny stomach problem normal they use cheap brands so why all foods coming looks mesy and cold. . and i ordered from grab application grab canceled first but almost i paid directly from.my bank for bella for my foods and grab and second time i ordered after 3 hours waiting foods came horrible. And i paid 2 times they took my money twice .they are cheating to people and never give any appolize , they been talk with me so rude also ..horrible they are.. And they been cheated us and told us we are poor blu so funny listen. All resto, hotels owned mangers my best good friends in bali. Also i m coming from.goverment family in turkey also i m.professor doctor international so funny u are who are poor. Cheap ofcoyrse this company so poor u are. All staff so rude no educated no any vision cheating customers like that and not giving and excuse also. Many people had a food poison from this resto also normal if u give this kind of foods to us we can all get sick .it is the worst italian place in bali.pls no one go there. See how this place rude why we say lia or why we go like that. U cheat us. We have bank recipt online u got 2 times we paid online payment twice second yes we got food poisin from u ure foods not 1 times many times came to us to our friends looks messyand cold u are all rude to everyone exactly to us. We always go everywhere we used to order everywhere first time we gave bad comment about your place why u deserved it. And look how cheap u are to talk with us why if the people wrong cheater exactly u are go rude like your style why u have not any educated maybe why ..poor person u are. I think your owner should see about your behaviors to all of us. Yes we never say load we don't need to say lias. U are liar so why. Wirst place worst food .worst staf in all...

DO NOT EAT HERE!! HORRIBLE FOOD, HORRIBLE SERVICE AND DISHONEST MANAGER!! I came here with my partner and baby for dinner as the menu looked okay and there was a lot of people inside so thought we would try it. We ordered the eggplant parmigiana and the spaghetti pomodoro. When eating out in Bali, most restaurants have been very accommodating in cooking some food for my baby so we asked the waiter if the chef was able to make some grilled chicken and mash potatoes with no salt. He happily advised the chef could do it; however will charge us 153,000 rupiah, just for the chicken (approx $15 AUD). I immediately thought that was pretty expensive but the waiter advised they will cook 2 pieces of chicken.I thought, OK, they must be large pieces? Our meals arrived and the waiter placed the eggplant parmigiana within arms reach of my baby and burnt his hand. Not a good start to our dinner. The servings of both meals were ridiculously small. The eggplant was pretty bland. The spaghetti pomodoro was disgusting and tasted like old cheap spaghetti with tomato sauce. The grilled chicken came out for my baby and it was the 2 smallest pieces of chicken. We asked the waiter why they will charge us $15 for 2 small pieces of chicken?! He kept referring back to a chicken dish on the menu and said that's the price. We asked to speak to the manager and tried to get an explanation and got the same response. Talking to the manager was like talking to a brick wall; was not helpful and not understanding . He said they do not have a children's menu so can't cater for children and have to charge us the chicken mushroom dish even though we didn't order that, just asked for grilled chicken. Not accommodating at all! Basically, this restaurant is a tourist trap and they are not honest people. Don't fall for the Italian design of the place as it's nowhere close to traditional italian food. The food is more like canned spaghetti from the supermarket. The prices are high, good is flavourless and portions are ridiculously small . The manager is super rude and not an honest person, only after your money. Our bill ended up being $55 AUD and we left hangry! Maybe the chef needs to stick to cooking mie goreng and not attempt to...

Update: I believe the owner has mistaken me for someone else, as this is my very first review of this establishment. It’s quite clear that I’m not the only one who has experienced this kind of situation here. Perhaps it wouldn’t be a bad idea to actually check with the staff or review the security footage before responding in such a manner. This reaction clearly shows what kind of person the owner is and only further confirms that the management of this place is completely unprofessional and poorly run.

Disgraceful for the price unhygienic, poor service, and zero accountability!

When we arrived, we saw rats running between the tables. We immediately told the waitress; she said we could only be moved once a table became available. When we finally got another table, there were rats again running around our feet, and the guests behind us noticed and were shocked as well. One waiter looked unkempt and unhygienic, constantly picking his nose/ear and then handling the pizza boxes. Our appetite was gone, so we decided to take the pizzas to go instead of dine-in. When I saw him touch his nose yet again and then reach for the boxes, I took the boxes myself. As we were leaving, we discovered the sauces we had paid for were missing. We had to go back, received no apology, and waited another 5–10 minutes. Conclusion: expensive, filthy, and badly managed. Do not go. Consider this a warning.

All of this at one of the more expensive places in the area, with an additional 11% service charge — and management never intervened while the staff acted as if it were normal.

I’m posting this review now rather than on the night we visited because the experience was so unacceptable that I refused to spend another minute of my Bali trip dealing with it. Even after taking time to cool off and reflect, my view hasn’t softened, if anything, it’s clearer:...