Laritta Bakery - Nias — Restaurant in Surabaya

PELAYANAN BURUK. KASIR CEWEK TRAINEE ATTITUDE JELEK.

Beli kue blackforest, udah nanya ukuran dan harga kue yang di display. Kasir cewek trainee bilang yang didisplay ukuran 15cm dengan harganya 150

Saat mau payment, datang mas-mas tinggi berkacamata pake seragam chef pastry. Kami tanya lagi, harga dan ukurannya berapa. Dia jawab sama, ukurannya 15cm dengan harga 150ribu.

Saat pembayaran QRIS, di mesin EDC tertera harga 241,500 (ini krn beli snack juga). Saya dan teman saya kaget, katanya harga 150 tapi di mesin 200 lebih.

Lalu, mas pastry ini bilang kalo kue yang SUDAH MEREKA BUNGKUS ukurannya 20cm dan harganya 235,000

Mas pastry saya tegur dan saya tanya pertanggungjawabannya cuma bilang “iya maaf kak harganya segitu yg ukuran 20cm”. Padahal anda berdua info kalau itu ukuran 15cm dgn harga 150,000.

Saat menegur mas pastry dan kasir cewek trainee, attitude kasir trainee gak banget. Dia gebrak gebrak dus box dan snack yang lagi dia packing. Anda yang pertama kali menginformasikan harga dan ukuran cake yg di display segitu, kenapa anda yang marah????

Bilang maaf tapi ekspresi muka terlihat sangat tidak merasa bersalah. Masih trainee ngelayanin customer kaya gitu.

Padahal mbak seragam pastry yg pake kerudung dan mas mas yg ngasirin saya mereka sopan sopan aja beberapa kali saya liat. Anda doang trainee prengat prengut gak jelas....

I'm their proud loyal customer. I and my family were always buy their breads and local snack for special occasions. The price was affordable enough and tasty. They don't have their own parking lot so have to park your vehicle next to the street. You can also order them to make customized birthday cake for your lovely ones. They also sell puddings which taste really good. This cake shop never...

Laritta is bakery chain located in Surabaya and Malang. It sells bread, cakes, pudding and cookies with affordable price. Their outlet in this particular location is smaller than others, but that is not a...